IRAKOZE FLORENCE
Raleigh,North Carolina
Summary
Healthcare professional prepared to deliver compassionate and reliable care. Skilled in providing emotional support and assistance with daily living activities, fostering safe and comfortable environment for clients. Known for effective communication and ability to adapt to changing needs, ensuring high-quality client interactions.
Overview
5
5
years of professional experience
Work History
Companion Caregiver
A better solution
05.2025 - Current
- Enhanced client well-being by providing companionship and engaging in meaningful conversations.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Customer Service Representative
Toy "R" Us
01.2023 - 12.2024
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Companion Caregiver
Ombi home care
11.2020 - 11.2022
- Assisted clients with daily living activities, improving their quality of life.
- Prepared nutritious meals for clients, supporting their overall health and dietary needs.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Promoted a safe home environment by conducting regular assessments of potential hazards and implementing appropriate safety measures.
- Provided transportation to appointments and social events, promoting client independence and participation in community activities.
- Managed household chores such as laundry and cleaning, maintaining a clean and organized living space for clients.
Education
A.A.S -
Virginia Western Community College
Associate of Science - Physical Therapy Aide
Ashworth College
Norcross, GA 01.2025 - Current
Skills
- Respectful and compassionate
- Compassion and empathy
- Active listening
- Adaptability and flexibility
- Patient companionship
- Medication administration
- Basic housekeeping
- Incident reporting
- Care plan management
- Physical therapy support
LANGUAGES
Kirundi/English | Advanced
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Companion Caregiver
A better solution
05.2025 - Current
Associate of Science - Physical Therapy Aide
Ashworth College
01.2025 - Current
Customer Service Representative
Toy "R" Us
01.2023 - 12.2024
Companion Caregiver
Ombi home care
11.2020 - 11.2022
A.A.S -
Virginia Western Community College
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