Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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JOEL SPENNER

JOEL SPENNER

Mooresville,NC

Summary

Over 20 years of direct project management experience of diverse roles associated with implementing ERP software. Managed over 40 projects while connecting with stakeholders across multiple business units, locations, and levels of engagement. Identified performance improvement opportunities for global clients. Developed strategies to measure progress against short- and long-term goals. Managed project finances, directed operations, and led project teams. Empowered clients to adopt techniques that drive productivity and employee satisfaction. Extensive use of project reporting tools such as JIRA, SmartSheet and MS project along with regular executive-level verbal and written communications on project progress, risks, and milestones, ensuring alignment with business goals. Orchestrated enterprise-wide initiatives integrating employee engagement, workforce planning, and location strategy, resulting in a 23% uplift in teammate satisfaction and a 12% reduction in voluntary attrition. Led strategy design and execution for hybrid work models and space optimization, improving utilization rates by 38% across key office hubs and driving a 17% increase in workplace experience scores. Directed planning and execution across five interconnected workstreams, maintaining 100% milestone adherence while aligning cross-functional stakeholders, elevating trust and clarity in communication. Developed scalable playbooks and feedback loops to support ongoing engagement efforts, influencing a 30% boost in collaboration metrics and reinforcing the future-of-work vision. Served as a liaison between senior leadership and operational teams, translating abstract goals into concrete actions, and championing change management practices that fostered adaptability and resilience.

Overview

26
26
years of professional experience

Work History

Principal Training Consultant/Team Leader

GP STRATEGIES INC.
01.2009 - Current
  • Root Cause Analysis: Led enterprise-wide Root Cause Analysis (RCA) initiatives post-ERP rollout, uncovering systemic gaps and deploying targeted microlearning that cut error rates by 42%. In healthcare and dental environments, I redesigned onboarding flows using Captivate and Infor UAP, integrating emotionally intelligent voiceover and scenario-based training to boost retention and engagement.
  • Front-End Analysis: Conducted assertive analysis for over 30 clients which identified improvement opportunities for global clients, and prioritized action items strategically.
  • ERP Migration Strategies: Constructed robust learning strategies that enabled clients to transition to new ERP tools and concise roadmaps to continued performance improvement.
  • Project Strategy Development: Created over 30 project strategies to create training materials, verify accuracy of materials, schedule training sessions, and multi-level evaluation tools.
  • Strategic Change Management: Designs and implements comprehensive change management strategies across multiple engagements, ensuring smooth transitions across functions.
  • Methodology Application & Coaching: Utilizes Prosci methodology to guide internal teams, customizing approaches based on prior change impacts and experience.
  • End-to-End Change Execution: Manages all aspects of large-scale change initiatives, including sponsorship, coaching, communication, training, and resistance management.
  • Human Dynamics & Cultural Shaping: Defines desired behavioral patterns, mindsets, and cultural shifts to support organizational transformation.
  • Project Integration & Risk Mitigation: Aligns change management with project management, ensuring effective mitigation strategies for successful outcomes.
  • Best Practice Development: Establishes organizational best practices for sustained change success.
  • Performance Measurement & Monitoring: Incorporates success metrics and tracking mechanisms across multiple initiatives to ensure effectiveness. Oversaw and maintain the Learning Management System (LMS), ensuring content is organized, system features are optimized, and training effectiveness is tracked through detailed reporting.
  • Define and track KPIs to measure effectiveness and adjust programs

Manager of Leadership Development and Compliance Training

GENERAL ELECTRIC MORTGAGE SERVICES
01.2005 - 01.2009
  • Managed the GEMS Organizational Leadership Development Program at GE Mortgage Services: Oversaw all supervisory levels of the company. Key responsibilities included:
  • Executive Coaching: Conducted one on one mentoring sessions with senior leadership on career paths, building bench strength and techniques on employee and problem resolution.
  • Curriculum and Course Development: Designed and developed comprehensive learning programs. Designed and managed the GE Capital Mortgage Leadership Development Program for all organizational levels, basing the program on GE Leadership characteristics and Six Sigma methodologies.
  • Learning and Skill Assessment Development: Created tools to evaluate learning outcomes and skill acquisition. I identified internal and external resources to complete needs analysis and internal and external data variations, developing multi-level evaluation tools within the GE Framework.
  • Evaluation Tools: Developed instruments to measure the effectiveness of learning initiatives. Compliance courses provided employees with access to easy-to-use, performance-driven, and scenario-based coursework that reduced training delivery time by 64% and exceeded industry benchmark standards for course satisfaction by 21%.
  • Project Management: Managed all aspects of the learning development project. Managed two Quality Improvement teams, initiating 100+ changes to existing processes and resulting in $1M+ savings to GE Capital Mortgage Services across three locations.

Supervisor of Leadership Development and Project Manager

CITIMORTGAGE SERVICE, INC.
01.2000 - 01.2005
  • Managed Supervisor and Leadership Development Program, implementing course design initiatives to address skill and knowledge development. Project management included competency identification, curriculum development, program marketing, budget development, and program administration. CitiMortgage Program became a model for Citicorp Corporate Leadership development.
  • Key Accomplishments:
  • Designed coursework that included needs analysis, program design, presentation materials, evaluation instruments, and follow-up activities. Courses included Mortgage Processing, Customer Service, and Supervisory Skills.
  • Served as project manager for the Gallup Survey Program, developing surveys and analyzing results to determine vital dissatisfiers, identify root causes, and implement successful solutions.
  • Utilized Motorola Six Sigma methodology to monitor quality and performance improvements.
  • Led solution implementation, directly resulting in a 20% improvement in customer satisfaction score, ranking in the top five mortgage service providers.

Education

Master of Science - Curriculum, and Instruction

Southern Illinois University
Carbondale, IL

Bachelor of Science - Journalism

Southern Illinois University
Carbondale, IL

Skills

  • SAP Enable Now
  • SAP WalkMe
  • SuccessFactors
  • Camtasia
  • Curriculum Development
  • Instructional Design Models (ADDIE, SAM)
  • E-learning Development Tools (Articulate Storyline, Adobe Captivate)
  • Multimedia Production for microlearning
  • MS Project
  • SmartSheet
  • Jira for project tracking and communication
  • Training Needs Assessment & Analysis
  • Multi-Modal Learning Solutions (classroom, online, eLearning)
  • Performance-Based Assessment Design
  • Learning Management Systems
  • Client Consultation & Stakeholder Management
  • Change Management & Organizational Development
  • Learning Sustainment

Additional Information

Author and delivered Performance support training of Enterprise Resource Planning Software (SAP & Oracle), including End-to-End Supply Chain Management, Purchasing, and all SAP Financial, Procurement, and Human Resources Modules., Certified Six Sigma Instructor, Certified Project Manager, GE WorkOut Facilitator, GE Quality Trainer, Certified Change Management Professional, Certified SAP Workflow Instructor, Project Management Instructor

Timeline

Principal Training Consultant/Team Leader

GP STRATEGIES INC.
01.2009 - Current

Manager of Leadership Development and Compliance Training

GENERAL ELECTRIC MORTGAGE SERVICES
01.2005 - 01.2009

Supervisor of Leadership Development and Project Manager

CITIMORTGAGE SERVICE, INC.
01.2000 - 01.2005

Bachelor of Science - Journalism

Southern Illinois University

Master of Science - Curriculum, and Instruction

Southern Illinois University
JOEL SPENNER