Saniya Webb White
Midlothian,VA
Summary
Detail-oriented and tech-savvy Information Systems student with experience in IT support, administrative operations, and project-based system design. Proven ability to manage workflows, resolve technical issues, and support end-users with strong communication and documentation skills. Adept in both team settings and independent roles.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
Michael and Son
11.2023 - Current
- Managed scheduling, payroll, and resource coordination for 25+ field technicians, ensuring timely response to service calls and maintaining operational efficiency
- Created and maintained Excel-based tracking systems to monitor team productivity and streamline performance reporting
- Stepped into management duties during leadership absences, demonstrating initiative and adaptability in handling escalations and team needs
- Used ServiceTitan to document technician activity, customer service tickets, and follow-ups, contributing to effective issue tracking and resolution
- Provided frontline support for internal staff inquiries, resolving basic technical issues and escalating advanced problems appropriately
Manufacturing Assistant
Axelon
07.2022 - 11.2023
- Maintained detailed records and documentation in compliance with manufacturing and safety protocols, contributing to audit-readiness and process accuracy
- Trained and supported new team members, helping them adapt to systems and workflows quickly and effectively
- Collaborated with coworkers and quality control to troubleshoot issues with equipment and materials, minimizing production downtime
- Reported operational concerns to supervisors and followed escalation procedures to ensure timely resolution
Cashier & Trainer
Panera Bread
11.2020 - 07.2022
- Collaborated with front-of-house and kitchen staff to deliver fast, accurate service during peak hours
- Mentored new team members in POS system usage, customer engagement, and store procedures
- Partnered with coworkers to troubleshoot equipment issues and customer concerns on the spot
- Contributed to a supportive team environment that consistently exceeded service expectations
Education
Bachelor of Science - Information Systems
Virginia Commonwealth University (VCU)
Richmond, VAAssociate of Science - Information Systems
Brightpoint Community College
Chester, VA05.2024
High School Diploma -
Clover Hill High School
Midlothian, VA05.2022
Skills
- Knime
- Windows 10/11
- Mac
- Linux
- Microsoft Office
- Visual Studio
- Microsoft Project
- Visio
- Documentation
- Troubleshooting
- Time Management
- Problem-Solving
- Communication
- Collaboration
- Customer Service
Timeline
Administrative Assistant
Michael and Son
11.2023 - Current
Manufacturing Assistant
Axelon
07.2022 - 11.2023
Cashier & Trainer
Panera Bread
11.2020 - 07.2022
Bachelor of Science - Information Systems
Virginia Commonwealth University (VCU)
Associate of Science - Information Systems
Brightpoint Community College
High School Diploma -
Clover Hill High School