Katheryne Villatoro
New York,NY
Languages
Spanish
Native or Bilingual
Portuguese
Limited Working
French
Limited Working
Summary
Energetic employee with 4+ years of experience resolving complex customer inquiries. Familiar with intercom EMR system and several other software solutions. Passionate about building strong job ethics, driving brand loyalty, and increasing customer engagement. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical, and detail-oriented.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Data Analyst (temp Project)
WESCO
New York, NY
09.2021 - 01.2022
- Identified and documented detailed business rules and use cases based on requirements analysis.
- Researched and resolved issues regarding integrity of data flow into databases.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Participated in requirements meetings and data mapping sessions to understand business needs.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Supported multiple departments with special projects.
Customer Service Representative
Great Bay Marine
11.2018 - 12.2021
- Greeted people upon arrival and provided directions to specific destinations
- Coordinated master calendar, including scheduling appointments, meetings and events for staff
- Managed mail, packages, and courier deliveries in and out of office
- Coordinated travel arrangements and office equipment maintenance for senior administrative staff
- Collected payments for services and updated accounts to reflect new balances
- Protected confidential guest and business information
- Fielded incoming telephone calls to answer questions, direct callers, and take messages for staff.
- Answered average of 50 plus daily calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information
- Consulted with outside parties to resolve discrepancies and create expert solutions
Retail Team leader
Gymboree
01.2017 - 11.2018
- Handled money with high accuracy and proactively investigated and resolved discrepancies alongside loss prevention team
- Improved per-customer revenue with effective use of suggestive selling techniques
- Built strong clientele of repeat business by delivering consistent, quality service
- Met daily business targets by opening and closing store as scheduled
- Delivered best-in-class selling experience to customers by demonstrating excellent product knowledge and polished communication skills
- Kept floor presentable and customer-ready by overseeing continuous store recovery and maintenance actions
- Minimized financial errors by carefully counting drawers at beginning and end of each shift.
Education
High School Diploma -
Brentwood High School
Brentwood, NY06.2016
Certification
HS Diploma
Brentwood High School, New York, Jun 2016
Skills
- Financial and Economic Data
- Customer Communication
- Database Building
- Critical Thinking
- Documentation Management
- Attention to Detail
- Data Entry and Maintenance
- New Market Identification
- BI Tool and System Design
- Multitasking Abilities
- MS Office
- Google Workspace
Timeline
Data Analyst (temp Project)
WESCO
09.2021 - 01.2022
Customer Service Representative
Great Bay Marine
11.2018 - 12.2021
Retail Team leader
Gymboree
01.2017 - 11.2018
High School Diploma -
Brentwood High School