Cassandra Gentry
Phoenix,AZ
Summary
Energetic capable of tackling new challenges in busy work settings. Team-oriented with compassion in the veterinary filed. Seeking in building relationships with clients when delivering exceptional animal care. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Home Delivery Specialist
National Veterinarians Associates
Phoenix, United States
05.2021 - 03.2022
- Point of contact for home delivery for all of assigned 30 hospital
- Checking worklists for all hospitals multiple times daily
- Checking and responding to emails for hospitals
- Sending daily updates and recaps to hospitals Receiving third party pharmacy approvals from hospitals
- Creating prescriptions in VetCove
- Emailing clients/owners
- Calling clients/owners to offer to fill their prescriptions in Covetrus.
- Offering clients/owners discounts.
- Placing orders in Covetrus for clients/owners
- Sent denials back to third party pharmacies
- Resolved problems, improved operations and provided exceptional service
Lab Associate
Affordable Pet Labs
Phoenix, AZ
08.2020 - 05.2021
- Set up, maintained and verified sterility of lab equipment and tools.
- Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
- Analyzed experiment and test results to validate adherence to standards and specifications.
- Maintained strict aseptic fields when collecting biological samples, minimizing staff and patient infection risks.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Collected blood samples for laboratory analysis
Veterinary Technician
VCA Mountain View Animal Hospital
Phoenix, AZ
11.2016 - 08.2019
- Interpreted lab results to diagnose veterinary disorders and recommend treatment plans to veterinarian
- Triaged incoming patients arriving for scheduled appointments or on emergent bases to route to appropriate surgeon or treatment area
- Restrained and stabilized animals during examination and treatment to safeguard against accidental injuries
- Set up appointments for checkups and scheduled veterinary consultations and surgical visits for approximately 15-20 animals per day
- Inoculated animals against various diseases such as rabies and distemper
- Provided direct care for animal patients in post-operative recovery, closely monitoring vital signs and progress
- Assisted veterinarian with treatment of wounds, vaccination administration, and operation
- Monitored and assisted during dental and surgical procedures , surgical monitoring, scaling or teeth, anesthesia knowledge
- Provided direct care for animal patients in post-operative recovery, closely monitoring vital signs and progress
- Delivered consistent customer service to pet owners, effectively
- Performed imaging with ultrasound and x-ray
Veterinary Receptionist
VCA Mountain View Animal Hosptial
Phoenix, AZ
11.2016 - 08.2019
- Worked with clients to processes all financial transactions
- Reviewed pet records from daily visits and appointments, entering all important data into system
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians
- Process financial transactions for clients
- Offered every owner exceptional customer service and support, as well as top-notch care to each animal
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems
- Addressed customer service inquiries quickly and accurately
Cat Care Technician
HALO/Maricopa County
Phoeix, AZ
02.2014 - 10.2014
- Observed animals and conducted examinations to identify signs of injury, illness or disease
- Educated clients on ways to keep pets healthy, and explained benefits of using flea and tick control and heartworm prevention medication
- Organized operating room ahead of procedures and provided assistance to veterinarians during surgeries
- Offered every owner exceptional customer service and support, as well as top-notch care to each animal
- Reviewed pet records from daily visits and appointments, entering all important data into system
- Process adoption fees
- Observe interactions between pets and potential adopters
Education
High School Diploma -
Millennium High School
Goodyear, AZ05.2009
Skills
- Lab animal restraint
- Gowning and gloving procedures
- Post-surgical clean up and OR sanitation
- Diagnostic ECG/EKG tracing
- Physical examination
- Pre-anesthetic preparation
- General anesthesia recovery
- Explaining treatment
- Ear cleaning
- Feline towel restraint
- Vital signs
- Contactless Deliveries
Veterinary Knowledge In
Avimark
VetCove
Covetrus
SmartSheets
Microsoft Office email
WOOFware
Microsoft Office Word
Idexx
Additional Information
Upon Request
Timeline
Home Delivery Specialist
National Veterinarians Associates
05.2021 - 03.2022
Lab Associate
Affordable Pet Labs
08.2020 - 05.2021
Veterinary Technician
VCA Mountain View Animal Hospital
11.2016 - 08.2019
Veterinary Receptionist
VCA Mountain View Animal Hosptial
11.2016 - 08.2019
Cat Care Technician
HALO/Maricopa County
02.2014 - 10.2014
High School Diploma -
Millennium High School