Sule Stokes
Summary
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Overview
9
9
years of professional experience
Work History
Service Technician
Emily's Garage
07.2024 - 09.2024
- Explained diagnostic findings to customers and outlined repair or service options.
- Inspected equipment to diagnose operational issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Performed oil changes, tire rotations, visual inspections, fluid exchanges, and etc.
- Worked with other team members to perform the best outcome.
Sales and Service Technician
Les Schwab Tires
12.2023 - 06.2024
- Performed tire changes, inspections, repairs, and rotations.
- Inspected major components of vehicle such as brakes, steering, visual alignment check, suspension, battery check, and air check.
- Maintained a high level of product knowledge, enabling effective recommendations based on customer needs.
- Input customer sales information into POS system to process orders.
- Increased sales revenue by consistently upselling products and services to customers.
Service Technician
Best Tire Center/Big O Tires
09.2022 - 07.2023
- Performed tire rotations, tire replacement, tire repairs, and TPMS diagnostics
- Performed shake downs for bad/worn parts and alignments
- Replacement of parts such as brake pads and rotors, tie rods, struts, studs, and etc
- Fluid exchanges for oil, brake fluid, power steering, and gear oil
- Cleaned the shop floor such as sweeping, taking dead tires out, and etc.
Service Specialist
Jiffy Lube
08.2019 - 08.2022
- Completed routine tasks such as tire rotation, oil changes, fuel services, light replacement, and transmission services
- Performed maintenance duties and safely handled chemicals and solutions
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
- Maintained customer satisfaction with forward thinking strategies focused on addressing the customer needs and resolving concerns.
Assembly Technician
DB Longboards
01.2016 - 01.2017
- Prevented equipment jams or wasted materials by setting parts clearances
- Used established assembly instructions to complete jobs quickly with no errors
- Assembled components with minimal supervision exceeding project orders.
Team Coach
Games2u
01.2016 - 01.2017
- Work between Games2U and client to get event set up in a timely manner
- Provided cosmetic maintenance on company vehicles
- Actively maintained the event, ensured all patrons safety by enforcing company policies.
Education
No Degree - Automotive Technology
Clover Park Technical College
Lakewood, WAScience and Math Major -
Science and Math Institute
09.2015
Skills
- Combustion engines
- Landscaping
- Basic carpentry
- Diagnostics
- Critical Thinking
- Detail Oriented
- Customer Service
- Microsoft Suite
- Point of Sale Systems
- Installation and Repair
- Attention to Detail
- Preventive Maintenance
- Mechanical abilities
- Hand tool knowledge
Projects
1991 Mazda B2600I, 2018-current, Redid trucks front end and lowered 3 inches. 1991 Volvo 940 turbo, 2023-current, Undergoing head gasket replacement, upgraded turbo, and manual swap.
Professional Statement
I am a mostly self taught mechanic with five years of experience. I have a passion for hard work and expanding my skill set. I am looking for a company that I can make valuable contributions to.
Languages
Sign Language
Native or Bilingual
Timeline
Service Technician
Emily's Garage
07.2024 - 09.2024
Sales and Service Technician
Les Schwab Tires
12.2023 - 06.2024
Service Technician
Best Tire Center/Big O Tires
09.2022 - 07.2023
Service Specialist
Jiffy Lube
08.2019 - 08.2022
Assembly Technician
DB Longboards
01.2016 - 01.2017
Team Coach
Games2u
01.2016 - 01.2017
Science and Math Major -
Science and Math Institute
No Degree - Automotive Technology
Clover Park Technical College
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