Tamy Cisero
Atlanta,GA
Summary
Highly accomplished Director of HR Shared Services with 20 years of experience in managing and optimizing HR operations. Proven track record of implementing efficient processes and driving organizational growth. Adept at leading cross-functional teams and delivering exceptional results. Committed to fostering a positive work environment and enhancing employee satisfaction. History of leading HR functions for several different industries and for businesses employing 50-5000 employees throughout multiple locations and states.
Overview
11
11
years of professional experience
Work History
Director of HR Shared Services
Sylvan Road
Remote, Remote
12.2021 - Current
- Successfully led the establishment and management of the HR Shared Services department, overseeing Payroll, Benefits, and HR Technology.
- Implemented a streamlined processes and automation tools, resulting in a 80% reduction in HR administrative tasks and improved efficiency.
- Developed and executed HR service delivery strategies, ensuring compliance with legal requirements and company policies.
- Led in implementation of a new systems and processes, resulting in improved data accuracy and enhanced reporting capabilities.
- Collaborate with cross-functional teams to design and implement employee self-service portals, resulting in increased employee engagement and reduced HR workload.
- Developed and implemented performance metrics and KPIs to measure the effectiveness of HR Shared Services, resulting in improved service levels and customer satisfaction.
- Manage and support HR technology systems, including HRIS, applicant tracking, and performance management systems.
- Conduct system analysis and implemented system enhancements to improve user experience and streamline HR processes.
- Provided end-user training and support on HR technology systems, ensuring effective utilization and adoption.
- Collaborated with cross-functional teams to develop and implement HR technology projects, resulting in increased efficiency and data accuracy.
Developed and maintained HR reports and analytics to support data-driven decision-making.
Human Resource Manager
Sylvan Road
Remote, Remote
06.2021 - 12.2021
- Managed all aspects of HR operations, including recruitment, onboarding, employee relations, performance management, and compliance.
- Developed and implemented HR policies and procedures to ensure legal compliance and best practices.
- Led the HR team in conducting training programs on various HR topics, including diversity and inclusion, conflict resolution, and performance management.
- Successfully resolved complex employee relations issues, resulting in improved employee morale and reduced turnover.
- Collaborated with department managers to develop and implement performance improvement plans, resulting in increased productivity and performance.
- Developed and implemented comprehensive HR strategies, policies, and procedures, resulting in improved employee satisfaction and retention rates.
Successfully led talent acquisition efforts, resulting in a 20% reduction in time-to-fill positions and a 15% increase in quality of hires. - Implemented performance management system, including goal setting, performance evaluations, and development plans, resulting in a 10% increase in employee productivity.
- Led employee relations initiatives, resolving conflicts and fostering a positive work environment, resulting in a 25% decrease in employee grievances.
- Ensured compliance with all federal, state, and local employment laws and regulations, minimizing legal risks and penalties
Human Resource Consultant
EBM Consulting
Remote, Remote
10.2020 - 06.2021
- Provided expert HR guidance and support to clients in various industries, including talent acquisition, employee relations, performance management, and HR compliance.
- Conducted HR audits to identify areas for improvement and develop tailored HR solutions.
- Developed and delivered training programs on HR topics, including sexual harassment prevention, diversity and inclusion, and effective communication.
- Assisted clients in developing and implementing HR policies and procedures to ensure legal compliance and best practices.
- Conducted job analysis and developed job descriptions to support recruitment and selection processes
- Conducted implementation and configuration of HRIS Systems
- Provided training and support resources on newly implemented systems
Human Resource Business Partner
Cox Communications
Remote, Remote
05.2012 - 10.2020
- Partnered with business leaders to align HR strategies with organizational goals and objectives.
- Developed and implemented employee engagement initiatives, resulting in improved employee satisfaction and retention.
- Conducted performance management activities, including goal setting, performance evaluations, and development plans.
- Provided coaching and guidance to managers on employee relations issues, ensuring fair and consistent application of HR policies and procedures.
- Successfully developed and implemented HR strategies aligned with business objectives, resulting in streamlined processes .
- Led talent acquisition efforts, resulting in [specific achievement], including reducing time-to-fill.
- Provided expert guidance to senior leadership on employee relations matters, resulting in A reduction in employee grievances.
- Collaborated with cross-functional teams to design and deliver training programs
- Conducted thorough analysis of HR metrics and trends to identify areas for improvement and develop proactive solutions.
Education
Bachelor of Science - Human Resources Management
University of Phoenix
10.2015
Master of Science - Leadership Development
Western Governors University
2024
Skills
Compensation, Hr, Training, Human Resources, Recruitment, Due Diligence, Payroll, Performance Management, Cases, Claims, Employee Relations, Increase, Litigation, Satisfaction, Business Planning, Change Management, Energy Solutions, Hr Information System, Hris, Human Resource Policies, Including Sales, Operations, Premier, Proactive, Sales, Self Motivated, Solutions, Training Programs, Bi, Business Intelligence, Fuel, Fuels, Hr Generalist, Marketing, Selling And, Business Management, Coaching, Employee Engagement, Leadership Development, Machine Safety, Progress, Safety Training, Access, Benefits, Best Practices, Documentation, Employee Benefits, Environmental Services, Telecommunications, Accounting, Adp Payroll, Budget, Conflict Management, Excellent Multitasker, Human Resource Management, Integration, Integrator, Ms Office, Payroll Software, Project Management, Regulatory Compliance, Safety Management, Simultaneously, Strategic Planning, Ups
Skills
- M&A's & Change Management ◆ Recruitment & Retention Strategies ◆
- Strategic Planning & Project Management ◆
- Payroll Software & HRIS Selection, Implementation and Management ◆
- Functional member and participant within Senior Management ◆
- Proficient with all MS Office Applications ◆
- Budget Planning and Execution ◆ Employee Relations and Conflict Management ◆
- Performance Management
- State and Federal Regulatory Compliance ◆
- HR Policy Design and Implementation ◆
- Employee Engagement and Communication Strategies ◆
- Risk and Safety Management
- Compensation Plan Design and Management ◆
Affiliations
Society of Human Resource Management (SHRM)
Timeline
Director of HR Shared Services
Sylvan Road
12.2021 - Current
Human Resource Manager
Sylvan Road
06.2021 - 12.2021
Human Resource Consultant
EBM Consulting
10.2020 - 06.2021
Human Resource Business Partner
Cox Communications
05.2012 - 10.2020
Bachelor of Science - Human Resources Management
University of Phoenix
Master of Science - Leadership Development
Western Governors University
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