Ronna Jones
Washington Court House,Ohio
Summary
I am seeking employment with a company where I can grow with personally and professionally. I want to succeed in a stimulating and challenging environment that will provide me with advancement opportunities
Overview
7
7
years of professional experience
Work History
Accountant Care Agent
Concentrix
07.2024 - Current
- Improved client retention by addressing concerns and offering solutions.
- Resolved client issues promptly to maintain high satisfaction levels.
- Conducted in-depth assessments of client needs for personalized service.
- Delivered personalized service solutions, ensuring client satisfaction.
- Assisted team in achieving service goals, contributing to overall success.
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite, and professional service.
- Managed approximately 15 - 20 calls per day
Customer Service Representative
Rumpke
01.2023 - 06.2024
- Company Overview: Call center based
- Answering 80-100 calls daily
- Diffusing angry customers, creating solutions and problem solving
- Selling new services to new customers
- Call center based
- Answering 80-100 calls daily
- Diffusing angry customers, creating solutions and problem solving
- Selling new services to new customers
- Improved resolution time with effective problem-solving for customer complaints.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
General Manager
Jimmy Johns
01.2021 - 01.2023
- Company Overview: Organized and budget-conscious General Manager with 5+ years of experience identifying revenue-boosting opportunities in staffing and inventory management
- Creating a positive work environment for my crew
- Creating a weekly schedule
- Upholding brand standards
- Meeting required scores on audits
- Organized and budget-conscious General Manager with 5+ years of experience identifying revenue-boosting opportunities in staffing and inventory management
- Creating a positive work environment for my crew
- Creating a weekly schedule
- Upholding brand standards
- Meeting required scores on audits
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Assistant General Manager
01.2018 - 01.2021
- Company Overview: Helped organize and create schedules, assist in hiring process
- Helped maintain brand standards and pass audits
- Helped organize and create schedules, assist in hiring process
- Helped maintain brand standards and pass audits
Education
Associate of Science - Paralegal Studies
Hocking College
Nelsonville, OH05-2015
High School -
Southeastern High School
Chillicothe, OH05.2011
Skills
- Creativity
- Leadership
- Organization
- Problem solving
- Teamwork
- Financial forecasting
- Payroll processing
- Financial planning
- Profit and loss statements
- Data analysis
- Accounting software
- Journal entries
Timeline
Accountant Care Agent
Concentrix
07.2024 - Current
Customer Service Representative
Rumpke
01.2023 - 06.2024
General Manager
Jimmy Johns
01.2021 - 01.2023
Assistant General Manager
01.2018 - 01.2021
Associate of Science - Paralegal Studies
Hocking College
High School -
Southeastern High School
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