Raad Khan
Nesconset,NY
Summary
Data-driven analyst with a Master’s in Information Systems. Proven expertise in system processes, data visualization, and advanced statistical analysis. Skilled in scoping and translating business requirements into user stories, use cases, and functional specifications. Ability to seamlessly integrate into a new culture, society, and adapt the language highlights resourcefulness and keen understanding of diverse environments. As an energetic team player, the candidate consistently seek efficient solutions, showcasing a unique talent for thinking outside the box.
Overview
4
4
years of professional experience
Work History
Product Analyst
Upward Health
04.2022 - 01.2024
- Leveraged Salesforce Lightning App Builder to design visually streamlined app pages, optimized database objects, and configured field layouts for improved functionality. Implemented backend process automations, including validation rules and formulas, enhancing data accuracy
- Established validation lookup database, aligning user permissions with precision in application platforms. Ensured 100% compliance, guaranteeing users have exact permissions required by their roles for optimal access efficiency within the organization.
- Generated comprehensive questionnaire for patient Health Assessment with complex conditional logic and automated trigger responses that generated tasks and activities for our care team using OmniStudio to reduce task generation and documentation time by 30%.
- Monitored General Helpdesk que handling 20% of all incoming service tickets each quarter to service bugs, scope out and implement platform enhancements using Agile methodology via JIRA. Created test cases for each implementation and ensured through validation of each process.
- Generated tailored reports for various organizational departments by leveraging SQL queries and in-depth knowledge of company's database structure. Applied advanced Excel skills, including VLOOKUPs and pivot tables, to deliver customized information requested by team members.
- Spearheaded creation of automated walkthroughs and comprehensive training documentation for new workflow implementations, while also taking lead in conducting training sessions for diverse teams across various departments.
Financial/Billing Specialist
Accommodations Plus International
09.2021 - 01.2022
- Utilized advanced proficiency in MS Excel, including adept application of various formulas and VLOOKUP functions, to create comprehensive pivot table which meticulously outlines properties targeted for communication due to outstanding balances, distinguishing those requiring immediate attention
- Initiated direct communication with properties and service providers possessing outstanding payables to the company via both phone and email channels
- Successfully implemented strategies that resulted in noteworthy 38% reduction in total outstanding balances within a span of 3 months.
Agent Account Specialist
Ritter Insurance Marketing
08.2019 - 07.2020
- Orchestrated management of accounts for a diverse portfolio of over 500 independent insurance agents, serving as a pivotal liaison between agents and 120 insurance carriers
- Attained 60% boost in average number of contracts for agents under direct management within 1 year
- Proactively fostered portfolio growth through resource promotion, resolving connectivity issues with carriers, and providing expertise in contract acquisition, client strategies, and AHIP certification.
Education
Master of Science - Information Systems
Baruch College, Zicklin School of Business
New York, NY05.2022
Bachelor of Science - Business Administration
Messiah University
Mechanicsburg, PA05.2019
Skills
- C
- Python
- Salesforce Administration
- OmniStudio
- Advanced Excel
- Data Analytics
- SQL
- Data Visualization
- Agile Methodologies
- Project Management
Languages
Timeline
Product Analyst
Upward Health
04.2022 - 01.2024
Financial/Billing Specialist
Accommodations Plus International
09.2021 - 01.2022
Agent Account Specialist
Ritter Insurance Marketing
08.2019 - 07.2020
Master of Science - Information Systems
Baruch College, Zicklin School of Business
Bachelor of Science - Business Administration
Messiah University
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