Motivated professional currently pursuing Pharmacy Technician certification. Strong background in retail environments with outstanding customer service, problem-solving and sales skills.
Overview
5
5
years of professional experience
Work History
Pharmacy Technician Trainee
Lemon Pharmacy
12.2022 - 06.2023
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Reviewed and verified customer information and insurance provider information.
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Collected co-payments or full payments from customers.
Assisted with filling of over 75 - 100 prescriptions daily.
Counted, measured and compounded medications following standard procedures.
Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
Resolved non-routine issues like third-party billing, computer system, and customer service issues.
Barista
Serving Spoon
01.2022 - 04.2022
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Controlled line and crowd with quick, efficient service.
Cleaned counters, machines, utensils, and seating areas daily.
Maintained regular and consistent attendance and punctuality.
Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Memorized recipes for specialty coffee beverages and seasonal offerings.
Cashier Trainer
McDonald's
01.2021 - 02.2022
Trained new employees by providing knowledge of specific store tasks, policies and goals.
Helped customers complete purchases, locate items, and join reward programs.
Counted money in cash drawers at beginning of shifts to verify correct amounts and sufficient available change.
Created positive shopping atmosphere by greeting customers, answering questions and directing customers to products.
Supervisor
GameStop
02.2018 - 11.2018
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Monitored workflow to improve employee time management and increase productivity.
Evaluated employee performance and coached and trained to improve weak areas.
Achieved results by working with staff to meet established targets.