Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Kyra Santana-McDonald

Bremerton,WA

Summary

Versatile and results-oriented professional with a proven track record at Kitsap Community Resources Kcr, adept in sanitation practices and fostering strong customer relationships. Excels in maintaining confidentiality and problem-solving, significantly enhancing operational efficiency. Skilled in cooking techniques and client relations, consistently achieving employer objectives.

Overview

14
14
years of professional experience

Work History

Kitchen Aide

Kitsap Community Resources Kcr
Bremerton, WA
09.2019 - 05.2021
  • Labeled containers with date and contents before storing food items in refrigerator or freezer.
  • Monitored food temperature during storage and preparation to adhere to food safety standards.
  • Carried out daily cleaning tasks such as sweeping floors, mopping surfaces.
  • Prepared ingredients for meals by washing, peeling, and cutting vegetables and fruits.
  • Distributed food to teachers to serve students.
  • Cut or sliced meat, poultry and seafood to prepare for cooking.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.
  • Kept track of inventory levels by recording used supplies on a regular basis.
  • Prepared workstations with ingredients and tools to increase efficiency.
  • Cleaned and sanitized utensils, dishes or silverware.

Customer Service Representative

Farmers Insurance Agency
Poulsbo, WA
12.2018 - 09.2019
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Developed strong customer relationships to encourage repeat business.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Handled end of the day cash bank deposits
  • Opened and closed the office
  • Daily post office runs

Claims Analyst

Regence BlueShield
Lewiston, ID
06.2016 - 07.2018
  • Gathered proper documentation and data to prepare claims for submission.
  • Researched applicable laws and regulations related to insurance policies and procedures.
  • Followed all company procedures to keep data confidential.
  • Assessed processing reports each day to effectively submit claims.
  • Reviewed claims that would push back to help determine the cause and get them to process efficiently
  • Reviewed police reports, medical treatment records, medical bills and physical property damage to determine extent of liability.
  • Prepared detailed reports on claim status, payment history, and other relevant information.
  • Utilized claims processing software to update and maintain accurate claim files.
  • Maintained accurate records of all claim activities in accordance with company policies.
  • Assessed medical records for coverage eligibility and benefit accuracy.
  • Coordinated with healthcare providers to verify services rendered and resolve billing discrepancies.

Certified Nursing Assistant

MetroCare Hawaii - PLUS
Hilo, HI
01.2015 - 02.2016
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Distributed drinking water and nourishment to residents.
  • Assisted patients with daily living activities, including bathing, dressing, and grooming.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.
  • Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
  • Cleaned and sanitized patient rooms according to established protocols.
  • Provided physical support to assist patients with bathing, dressing and toileting.
  • Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
  • Provided transportation to patients for doctor appointments and light grocery shopping
  • Cooked and served meals and snacks according to prescribed diets
  • Provided comfort measures such as back rubs and positioning pillows for added comfort.

Certified Nursing Assistant

Private Home Care Services
Honoka'a, HI
05.2014 - 01.2015
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Took temperature readings orally or rectally as instructed by the RN or MD.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Distributed drinking water and nourishment to residents.
  • Assisted patients with daily living activities, including bathing, dressing, and grooming.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Reminded patients to take prescribed medications or nutritional supplements.
  • Prepared & Served meals to patients in their rooms and assisted with feeding when needed.
  • Responded quickly to emergency situations involving sudden illness or injury.
  • Monitored vital signs including blood pressure, pulse rate, respiration rate.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.

Cashier

Ippys Hawaiian BBQ
Waikoloa, HI
04.2013 - 04.2014
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Processed customer payments quickly and returned exact change and receipts.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Issued receipts, refunds, credits or change due to customers.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.

Cashier

Blane's Drive Inn
Honokaa, HI
02.2009 - 10.2013
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Processed customer payments quickly and returned exact change and receipts.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Issued receipts, refunds, credits or change due to customers.

Customer Service Representative

Cal-Kona Produce
Kealakekua, HI
02.2007 - 10.2008
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Developed strong customer relationships to encourage repeat business.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Printed out daily invoices to collect copays
  • Printed and mailed out monthly statements

Education

High School Diploma -

Konawaena High School
Kealakekua, HI
06-2006

Skills

  • Cooking techniques
  • Meal planning
  • Portion control
  • Sanitation practices
  • Food safety regulations
  • Scheduling
  • Mail handling
  • Phone etiquette
  • Customer/Client relations
  • Organization skills
  • Professional demeanor
  • Meeting preparation
  • Maintaining confidentiality
  • HIPAA compliance
  • Problem-solving

Affiliations

  • Spending time with my kids
  • Going to the beach
  • I love taking photos
  • Scrapbooking and other arts and crafts
  • Hiking

Timeline

Kitchen Aide

Kitsap Community Resources Kcr
09.2019 - 05.2021

Customer Service Representative

Farmers Insurance Agency
12.2018 - 09.2019

Claims Analyst

Regence BlueShield
06.2016 - 07.2018

Certified Nursing Assistant

MetroCare Hawaii - PLUS
01.2015 - 02.2016

Certified Nursing Assistant

Private Home Care Services
05.2014 - 01.2015

Cashier

Ippys Hawaiian BBQ
04.2013 - 04.2014

Cashier

Blane's Drive Inn
02.2009 - 10.2013

Customer Service Representative

Cal-Kona Produce
02.2007 - 10.2008

High School Diploma -

Konawaena High School

Similar Profiles

  • Gena Paris

    Gena ParisGena Paris

    Paraeducator, Special Education at Central Kitsap School DistrictParaeducator, Special Education at Central Kitsap School District

    View Profile
  • Abi Gail Varghese

    Abi Gail VargheseAbi Gail Varghese

    DIVERSE ABILITIES CASE MANAGER at KCR COMMUNITY RESOURCESDIVERSE ABILITIES CASE MANAGER at KCR COMMUNITY RESOURCES

    View Profile
  • Joanne Gallagher Kurtzke M.B.A

    Joanne Gallagher Kurtzke M.B.AJoanne Gallagher Kurtzke M.B.A

    Tourism and Hospitality Expert The Gateway KCR at Kelowna Community Resources KCRTourism and Hospitality Expert The Gateway KCR at Kelowna Community Resources KCR

    View Profile
Kyra Santana-McDonald