Kristen Talbo
Queen Creek,AZ
Summary
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
6
6
years of professional experience
Work History
Receptionist
Snell & Wilmer
02.2008 - 05.2009
- Operated multi-line telephone system to answer and direct high volume of calls.
- Scheduled office meetings and client appointments for staff teams.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Managed conference room schedules to ensure efficient use of space for meetings and other events.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Confirmed appointments, communicated with clients, and updated client records.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Managed multiple tasks and met time-sensitive deadlines.
Warranty Administrator
Chapman Scottsdale Autoplex
01.2003 - 09.2008
- Developed strong relationships with manufacturer representatives, facilitating smoother communication and faster claim approvals.
- Coordinated with contracting department to resolve payer issues.
- Calculated adjustments, premiums and refunds.
- Notified insurance agents and accounting departments of policy cancellations and changes.
- Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
- Oversaw logistics for incoming replacement parts and outgoing shipments of defective components.
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Analyzed problems, identified trends and developed strategies to optimize claims process.
- Stayed up-to-date on changes in manufacturer warranties and communicated updates to service department staff as necessary.
- Collaborated with service technicians to accurately diagnose vehicle issues and determine warrantable repairs.
- Negotiated goodwill assistance from manufacturers when appropriate, securing financial relief for customers facing costly non-warranty repairs.
- Verified client information by analyzing existing evidence on file.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
- Checked documentation for accuracy and validity on updated systems.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Identified areas of improvement within the warranty administration process, implementing changes that led to increased efficiency and cost savings for the company.
Education
High School Diploma -
Mohave High School
Bullhead City, AZ05.2002
Skills
- Call Answering and Routing
- Catering Coordination
- Strategic Planning
- Organization skills
- Telephone skills
- Team Collaboration
- Schedule Management
- Customer Service
- Calendar Management
Timeline
Receptionist
Snell & Wilmer
02.2008 - 05.2009
Warranty Administrator
Chapman Scottsdale Autoplex
01.2003 - 09.2008
High School Diploma -
Mohave High School
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