Sarah Nakai

Administrative Duties

• Maintained personnel records and updated internal databases to support document management.
• Evaluated customer needs and feedback to drive product and service improvements.
• Collected, arranged, and input information into database system.
• Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
• Reduced overhead costs through careful budget management and resource allocation.

Server Duties

• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Handled cash transactions accurately, contributing to balanced daily financial reports.
• Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.

Bartender Duties

• Upheld strict regulations for safe alcohol service and food safety.
• Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.

Kitchen Duties

• Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
• Kept kitchen clean and organized by performing daily maintenance tasks.
• Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
• Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.

• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
• Maintained regular and consistent attendance and punctuality.
• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.
• Used POS system to accurately enter orders and process payments.
• Elevated customer loyalty by using strong communication abilities to resolve customer problems.
• Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
• Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
• Expertly multitasked to ensure all orders and shop needs were met at all times

• Assisted in recruiting, hiring and training of team members.
• Trained and guided team members to maintain high productivity and performance metrics.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
• Organized Grand Opening
• Built each charcuterie board with careful attention to detail and ensured consistent quality of boards
• Tracked and maintained inventory
• Brainstormed and implemented marketing techniques and target audiences
• Set and updated first-year goals

• Assisted in recruiting, hiring and training of team members.
• Trained and guided team members to maintain high productivity and performance metrics.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Developed and implemented strategies to increase sales and profitability.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
• Formulated policies and procedures to streamline operations.
• Handled problematic customers to assist lower-level employees and maintain excellent customer service.

• Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
• Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
• Helped meet changing demands by recommending improvements to business systems or procedures.
• Greeted and interacted with each guest pleasantly and efficiently to optimize customer experience and ordering
• Carefully crafted each food item in a food-safe and consistent manner
• Ensured all guest needs were met

• Helped customers locate products and checked store system for merchandise at other sites.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Managed efficient cash register operations.
• Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
• Helped customers find right running/walking/trail shoes based on biomechanics

• Revised and finalized letters, briefs, and memos.
• Communicated pertinent information to clients via phone, email, and mail.
• Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
• Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
• Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
• Facilitated timely resolution of legal matters by preparing and organizing essential documents.
• Enhanced office productivity by implementing efficient document management systems for easy retrieval and storage.
• Handled billing tasks efficiently and accurately, ensuring smooth financial operations for the legal team.