Neffertiti Taylor
Summary
Dependable customer service representative with solid work history. With communication and relationship-building abilities developed over 27 years of experience in different work fields. Good sorting, documentation and organizing skills.
Overview
17
17
years of professional experience
Work History
Laundry Attendant
The Place At Martinez
04.2022 - 09.2023
- Operated traditional and computer-operated washers and dryers while observing all safety protocols.
- Managed inventory levels for laundry supplies such as detergents, softeners, and stain removers to prevent shortages or delays in service.
- Kept track of laundered items using an efficient tagging system to prevent loss or mix-ups during the cleaning process.
Customer Service Representative
Lowes Home Improvement Stores
04.2016 - 04.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Managed appointment scheduling to optimize sales representatives'' time and maximize opportunities.
- Demonstrated strong attention to detail when preparing contracts, reducing errors and ensuring accuracy in documentation.
- Enhanced customer satisfaction levels by addressing inquiries related to product pricing and discount structures promptly and professionally.
- Reduced discrepancies between actual costs versus target costs through meticulous monitoring of both internal processes and external factors affecting expenses.
Personal Care Assistant
A Loving Heart
06.2011 - 08.2021
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Assistant Store Manager
Dollar Tree
11.2008 - 09.2012
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised and evaluated staff over 25 associates to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Court Specialist 1
Broward County Courthouse
02.2007 - 08.2008
- Increased case resolution rate through diligent monitoring of case status updates and proactively addressing potential roadblocks.
- Reviewed incoming legal filings for compliance with rules and regulations before submission to judges for review.
- Managed complex litigation files, ensuring proper documentation and adherence to deadlines.
- Organized special events such as naturalization ceremonies or judicial conferences, promoting community engagement and professional development within the court system.
Education
No Degree - Certifications
Alison
Online Certifications -
Job Skills Training Program
Augusta, GA03.2015
High School Diploma -
American High School
Chicago, IL05.1996
Skills
- Supply Management
- Equipment Training
- Laundry Room Operations
- Paperwork Processing
- File Management
- Appointment Scheduling
- Sales Tracking
- Operations Management
- Task Delegation
- Employee Scheduling
- Recruiting and Interviewing
Timeline
Laundry Attendant
The Place At Martinez
04.2022 - 09.2023
Customer Service Representative
Lowes Home Improvement Stores
04.2016 - 04.2023
Personal Care Assistant
A Loving Heart
06.2011 - 08.2021
Assistant Store Manager
Dollar Tree
11.2008 - 09.2012
Court Specialist 1
Broward County Courthouse
02.2007 - 08.2008
No Degree - Certifications
Alison
Certifications -
Job Skills Training Program
High School Diploma -
American High School
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