Brandi Parker
Greensboro,NC
Summary
Highly-motivated individual with years experience in the criminal justice system, including case management, field supervision and weapons training. Seasoned professional with excellent communication, organization and interpersonal skills.
Overview
16
16
years of professional experience
Work History
Probation and Parole Officer
NCDPS
09.2016 - Current
- Contribute to public safety by providing supervision, case management and intervention services to criminal offenders released to the community.
Cashier/Customer Service
Arby's Restaurant Group, Inc.
08.2015 - Current
- Took necessary steps to meet customer needs and effectively resolve food or service issues
- Promptly reported complaints to a member of the management team
- Correctly received orders, processed payments and responded appropriately to guest concerns
- Communicated clearly and positively with co-workers and management
- Resolved guest complaints promptly and professionally.
Sales Associate
Walmart
05.2011 - 10.2014
- Helped customers select products that best fit their personal needs
- Educated customers on product and service offerings
- Offered exceptional customer service to differentiate and promote the company brand
- Built customer confidence by actively listening to their concerns and giving appropriate feedback
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment
- Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
Cashier
Hardee's
03.2008 - 08.2009
- Took necessary steps to meet customer needs and effectively resolve food or service issues
- Promptly reported complaints to a member of the management team
- Correctly received orders, processed payments and responded appropriately to guest concerns
- Communicated clearly and positively with co-workers and management
- Resolved guest complaints promptly and professionally.
Education
Criminal Justice -
University of North Carolina Wilmington
Wilmington, NC01.2015
Associate of Arts -
Cape Fear Community college
Wilmington, NC01.2011
Skills
- Time management
- Excellent multi-taster
- Display design
- Detail-oriented
- Stress Management
- Motivational Interviewing
- Conflict Resolution
- Case Management
- Public Speaking
- Organizational Skills
- Excellent Communication
Timeline
Probation and Parole Officer
NCDPS
09.2016 - Current
Cashier/Customer Service
Arby's Restaurant Group, Inc.
08.2015 - Current
Sales Associate
Walmart
05.2011 - 10.2014
Cashier
Hardee's
03.2008 - 08.2009
Criminal Justice -
University of North Carolina Wilmington
Associate of Arts -
Cape Fear Community college
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