Aleksandr Madaminov
New York,NY
Summary
Results-driven Service Coordinator with solid background in coordinating and managing service operations. Possessing proven track record in effective scheduling, dispatching personnel and managing inventory for optimal performance and customer satisfaction. Highly organized, team-oriented professional with exceptional communication skills.
Smart and responsible liaison with strong interest in fostering communication and collaboration. Proactive in identifying issues with utmost confidence in practical solutions. Highly motivated and determined to make meaningful contributions to organization.
Overview
3
3
years of professional experience
10
10
Certifications
2
2
Languages
Work History
Service Coordinator (Help Desk)
British American Tobacco
11.2022 - 8 2023
- Support for production-related systems (server part)
- Developing, coordinating, and preparing IT contracts
- Managing equipment supply contracts and software licensing
- Providing technical support to company employees, assisting in resolving hardware and software issues
- Setting up and maintaining workstations, printers, and other peripheral devices
- Maintaining detailed records of IT equipment, including servers and peripherals
- Conducting regular inventories and updating the IT equipment database
- Administering and monitoring local servers to ensure stable operation
Track and Trace Applications for New Categories of Product
British American Tobacco
09.2023 - 05.2024
- Ensuring the accuracy and compliance of the product code application system with legislative requirements and company standards
- Processing and resolving technical requests and issues related to the new categories product code application system
- Diagnosing and troubleshooting issues in the new categories products system
- Assessing the readability and integrity of codes and their compliance with specifications and customer requirements
Temporary Absence Replacement (Support for T&T lvl 1)
British American Tobacco
09.2023 - 05.2024
- Taking on the responsibilities of T&T (Track and Trace) Support Level 1
- Maintenance of T&T systems, ensuring product labeling complies with legislative and company standards
- Monitoring the system's operations and identifying issues and failures
- Keeping documentation of actions and changes made on T&T servers
- Performing checks on Datamatrix codes for compliance with standards, identifying errors, and conducting root-cause analysis of printing and encoding issues
CCTV Installation Technician
Security Camera Installer
10.2022 - 03.2023
- Improved client security by installing and maintaining CCTV systems in residential and commercial properties.
- Demonstrated strong attention to detail when configuring settings such as motion detection zones or video storage capabilities within each CCTV system''s software interface.
- Minimized downtime for clients during critical repairs or system updates as a result of efficient problem-solving skills.
- Assisted in the training of new technicians, sharing knowledge and expertise on installation techniques and best practices.
Laptop and Computer Repair Specialist
eMax
04.2021 - 10.2022
- Company Overview: hardware store (computer store) and workshop
- Performed diagnostics and troubleshooting of laptops and PCs
- Assembled and configured computer systems tailored to clients' specific needs
- Conducted detailed maintenance, including component replacement and performance enhancements
- Hardware store (computer store) and workshop
Education
Higher education - accounting, analysis and audit
Technical Support Fundamentals - undefined
Courcera (Google)
The Bits and Bytes of Computer Networking - undefined
Courcera (Google)
Operating Systems and You: Becoming a Power User - undefined
Courcera (Google)
System Administration and IT Infrastructure Services - undefined
Courcera (Google)
IT Security: Defense against the digital dark arts - undefined
Courcera (Google)
Quick start in FastAPI Python - undefined
Stepic
Generation Python course - undefined
Stepic
Skills
Telephone communication
Resource utilization
Proficiency in office programs
Service monitoring and evaluation
Analytical skills
Problem-solving aptitude
Problem-solving
Written communication
Business analysis
Projects
Project N (Confidential Information of the Company), Developed a new application supporting production machines in a manufacturing environment., Integrated real-time monitoring and diagnostics of production machinery., Provided technical support and software updates to ensure smooth operation. PhoneBook Database, Created a database system for managing employee contact information, positions, and essential company links., Designed and implemented a user-friendly interface for easy access to employee data., Optimized the search functionality for fast retrieval of contacts and resources. Python Script for Monthly Production Reports, Developed a Python script to automate the generation of monthly production reports., Extracted and compiled data from various systems into a consolidated report., Reduced manual report generation time by 80%. Python Script for User Identification in Closed Networks (Tracer Method), Created a Python script to locate users within a closed network using the tracer method., Implemented network tracing algorithms to identify users efficiently., Improved internal network troubleshooting by automating user identification.
Certification
IT Security: Defense against the digital dark arts
Timeline
Track and Trace Applications for New Categories of Product
British American Tobacco
09.2023 - 05.2024
Temporary Absence Replacement (Support for T&T lvl 1)
British American Tobacco
09.2023 - 05.2024
Service Coordinator (Help Desk)
British American Tobacco
11.2022 - 8 2023
CCTV Installation Technician
Security Camera Installer
10.2022 - 03.2023
Laptop and Computer Repair Specialist
eMax
04.2021 - 10.2022
Technical Support Fundamentals - undefined
Courcera (Google)
The Bits and Bytes of Computer Networking - undefined
Courcera (Google)
Operating Systems and You: Becoming a Power User - undefined
Courcera (Google)
System Administration and IT Infrastructure Services - undefined
Courcera (Google)
IT Security: Defense against the digital dark arts - undefined
Courcera (Google)
Quick start in FastAPI Python - undefined
Stepic
Generation Python course - undefined
Stepic