Damon Williams
Philadelphia,PA
Summary
To obtain employment in a field that will enable me to utilize my skills.
Excellent communication skills. Highly adaptable & comfortable with any situation. Ability to ensure & facilitate situations, projects and tasks in an accurate and timely fashion. Energetic & active member of the community while embarking on a higher education in Drug & Alcohol Rehabilitation. Takes initiative and excel at multi- tasking or in a fast-paced environment. Detail oriented, conscientious, reliable, trustworthy and articulate. A hard worker, set high standards for me, and possess exceptional customer service skills. Well-organized, self-motivated, and a productive individual. Recognized by colleagues and supervisors as a thorough, hard-working individual with a friendly and courteous attitude towards guests and patrons. More than 7 years’ successful experience in customer service A team player, acknowledged as “Total Quality Customer Service Professional.
Overview
26
26
years of professional experience
Work History
Residential Aide
Phoenix II Recovery Inc.
01.2010 - 10.2012
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Monitored and assisted residents through individual service plans.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
Home Health Aide
Frank Drummond
01.2014 - 02.2020
- Provided mobility assistance such as walking and regular exercising.
- Provided transportation and appointments management.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Transported clients for medical and personal outings.
- Administered medications in accordance with doctor's instructions.
- Scheduled and coordinated medical appointments.
- Assisted disabled clients to support independence and well-being.
Security Counselor-Residents Operations
CEC- Hoffman Hall
01.2012 - 01.2014
- Inspection of residents
- Monitoring of resident's medication intake
- Maintaining safety, security, orderliness and cleanliness throughout facility
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Determined clients' risk of self-harm or other dangerous behaviors.
- Listened to clients' concerns and provided encouragement and support.
- Developed treatment plans to help clients build self-confidence and resilience.
- Designed safe and supportive environment for clients to discuss issues.
- Supervised meetings with family members to help create support system for clients.
Demolition Specialist
Gamma Demolition Co
03.2007 - 01.2010
- Maintained accordance with safety protocols to protect team members and other personnel.
- Inspected buildings and equipment, created time and cost estimates for hazardous material removal and directed activities of workers throughout abatement projects.
- 0Enforced safety regulations and coordinated activities for up to [1] work teams per job site.
- Identified and minimized work risks and hazards.
- Controlled environmental and health concerns such as asbestos, mold, lead and silica dust.
- Collected, removed and disposed of debris in line with company standards and regulatory requirements.
- Provided labor support to carpenters, masons and other skilled trades.
- Cleaned and maintained tools, equipment and worksites.
- Operated forklifts and boom lifts to complete various tasks.
- Loaded and unloaded materials and equipment onto and off construction sites.
- Used variety of hand and power tools to complete tasks.
- Loaded and unloaded materials onto trucks and trailers.
- Moved and cleared debris from work sites to dispose of in designated areas.
- Installed drywall, siding and other structural components.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Managed safe and efficient use of tools and equipment on construction sites.
Cashier
Rite Aid
04.2005 - 11.2006
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Used POS system to enter orders, process payments and issue receipts.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Performed cash, card, and check transactions to complete customer purchases.
- Set up new sales displays each week with fresh merchandise.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Processed refunds and exchanges in accordance with company policy.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Responded promptly to requests for assistance, spills and customer inquiries.
Dietary Aide
CathCart Nursing Home
01.2003 - 12.2005
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Upheld efficiency of meal services by pre-setting tables before patients arrived.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Kept all kitchen areas clean, tidy and free of hazards.
- Followed all food safety regulations while preparing meals for patients.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Discarded outdated food products and maintained waste disposal procedures.
- Monitored food quality and freshness throughout day.
- Cleaned and organized kitchen, dining and service areas.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Greeted customers and answered inquiries regarding menu items and specials.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Crew Member
McDonald's
06.2001 - 01.2003
- Prepared products following restaurant, health, and safety standards and procedures.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Assisted other team members to achieve goals.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Became familiar with products to answer questions and make suggestions.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Operated cash register to ring up final bill and process various forms of payment.
- Collaborated with team members to complete orders.
- Worked front counter, drive-thru and other areas.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Prepared salads, soups and sandwiches for customers.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Backed up servers by setting up trays and completing some food deliveries.
- Documented customer orders and conveyed special requests to kitchen staff.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Brewed coffee and tea and changed out drink station syrups.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Customer Service
Carvel Ice Cream Store
09.1998 - 12.2001
- Worked with customer service to handle escalated customer issues.
- Displayed excellent customer service when greeting customers and accepting donations.
- Developed customer service processes to improve customer satisfaction.
- Supported team with customer service issues, voids and returns.
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Utilized exceptional customer service skills to satisfy all needs.
- Provided exceptional customer service for ideal experiences.
- Confirmed excellent customer service by quickly resolving customer concerns.
- Provided extraordinary customer service to clients.
- Provided customers with reliable, enthusiastic and personalized customer service.
- Provided comprehensive customer service to drive client satisfaction.
Account Receivable Representative
Colonial Penn Insurance
07.1994 - 09.1998
- Communicated with customers to identify and resolve outstanding payments.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Monitored accounts to verify compliance with payment terms and schedules.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Gathered, evaluated and summarized account data in detailed financial reports.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Entered figures using 10-key calculator to compute data quickly.
- Input financial data and produced reports using QuickBooks
- Inspected account books and recorded transactions.
- Managed and responded to correspondence and inquiries from customers and vendors.
Education
No Degree - Accounting
University of Pennsylvania
Philadelphia, PAHigh School Diploma -
John Bartram High School
Philadelphia, PA06-1985
Skills
- Adaptive equipment use
- Personal care assistance
- Safety awareness
- Household organization
- Housekeeping
- Patient transportation
- Transfer assistance
- Privacy and confidentiality
- Resident advocacy
- Transfers
- Range of motion exercises
- Memory care
- Vital signs monitoring
- Medical equipment
- Social interaction
- Patient assistance
- Healthcare reporting
- Mental health care
- Laundry processing
- Laundry services
Timeline
Home Health Aide
Frank Drummond
01.2014 - 02.2020
Security Counselor-Residents Operations
CEC- Hoffman Hall
01.2012 - 01.2014
Residential Aide
Phoenix II Recovery Inc.
01.2010 - 10.2012
Demolition Specialist
Gamma Demolition Co
03.2007 - 01.2010
Cashier
Rite Aid
04.2005 - 11.2006
Dietary Aide
CathCart Nursing Home
01.2003 - 12.2005
Crew Member
McDonald's
06.2001 - 01.2003
Customer Service
Carvel Ice Cream Store
09.1998 - 12.2001
Account Receivable Representative
Colonial Penn Insurance
07.1994 - 09.1998
No Degree - Accounting
University of Pennsylvania
High School Diploma -
John Bartram High School
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