Alexander Brookman
Information Security Student
Dayton,OH
Summary
Diversely Skilled Technical Analyst with 2 years solving problems for employers and customers. Personable and adaptable provider of technical expertise in language comprehensible to everyone from engineers to private users. Adept at offering one-on-one support as well as authoring technical specifications and requirements for publication.
Overview
2
2
years of professional experience
4
4
Certifications
Work History
Technical Support Analyst
Winsupply Corprate
Kettering , Ohio
07.2019 - 11.2020
- Monitored systems in operation and input commands to troubleshoot areas.
- Offered remote support for cloud-based and web-based clients via phone, email and chat.
- Configured hardware, devices and software to set up work stations for employees.
- Resolved issues with systems, hardware and telephones quickly and accurately.
- Patched software and installed new versions to eliminate security problems and protect data.
Web Developer Intern
Saint Francis Of Assisi Church
Centerville, Ohio
09.2017 - 04.2018
- Developed user interfaces with modern JavaScript frameworks, HTML5 and CSS3.
- Troubleshot and debugged code ensuring compatibility with devices, browsers, and operating systems.
- Analyzed, prioritized and problem-solved several tasks concurrently with minimum supervision.
- Maintained quality assurance through code testing and cross-browser testing.
- Studied user requirements and implemented requirements into solutions.
Education
High School Diploma -
Centerville High School
Centerville, OH 04.2019 - 05.2019
Skills
Application installations
Technical issue analysis
Technical documents comprehension
Disaster Recovery
Certification
Testout PC Pro - A+ equivalent
Timeline
Technical Support Analyst
Winsupply Corprate
07.2019 - 11.2020
Testout Network Pro - Network+ equivalent
05-2019
Testout Security Pro - Security+ Equivalent
05-2019
98-367 MTA: Security Fundamentals
05-2019
High School Diploma -
Centerville High School
04.2019 - 05.2019
Testout PC Pro - A+ equivalent
04-2018
Web Developer Intern
Saint Francis Of Assisi Church
09.2017 - 04.2018