Tiara Driggins
Charlotte,NC
Summary
Well-qualified Customer Service professional with thirteen years of experience with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision-makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
14
14
years of professional experience
Work History
Residential/Commercial Cleaner Owner
Sparkling Spik & Span LLC
01.2023 - Current
- Comply with all safety policies and procedures relating to performance of tasks, use of products or supplies, and incident reporting.
- Excellent verbal and written communication skills.
- Detail-oriented – pays attention to details at each customer’s location, with extra attention to any special requests.
- Friendly and Professional – able to deal with customers on-site while cleaning is being performed.
- Team player – ability to work within a team where members depend on each other to get work done.
- Desire to learn, seek new challenges, and take on additional responsibilities.
- Clean floors by sweeping, mopping, and scrubbing floors.
- Disinfect restrooms, kitchens, and other common areas to remove bacteria and maintain hygiene standards.
Customer Service
Advocate I, Amerigas
07.2020 - Current
- Schedule appointments for new Services, maintenance, and deliveries.
- Assisting customers via telephone with answering questions or concerns.
- Responsible for contributing to district and market growth retention objectives as set by the district managers.
- Communicate clearly and respectfully with callers, restating information when necessary to ensure the customer’s understanding.
- Keep records of customer interactions, transactions, comments, and complaints by recording clear, complete, and concise documentation in case management logs.
- Deliver excellent customer service by addressing inquiries promptly and courteously.
HR Specialist II
Walmart Corporate Office
08.2018 - 08.2019
- Prepared and updated employment records related to hiring, transferring, promoting, and terminating.
- Ensured new hire paperwork was completed and processed correctly
Reviewed applicant qualifications to ensure the individual met eligibility requirements for licensing. - Assisted individuals with classification, compensation, recruitment, retention, benefits, Leave provisions, and employee relations.
- Chatted and emailed customers 3-4 hours towards the end of shift daily.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Reviewed and screened applicant resumes to identify qualified candidates.
Benefit Verification Specialist
The Lash Group
11.2017 - 02.2018
- Received benefit verification requests from provider offices via mail, fax, or provider portal.
- Reviewed patient demographic information, diagnosis codes, medication.
- Entered new patient files and updated existing patient files when necessary into P-Plus System.
- Contacted health insurance carriers listed on patient benefit request forms.
- Researched patient coverage for each medication.
- Created summary of benefits providing patient coverage, which was faxed to provider's office.
- Provided exceptional customer service by addressing patient concerns regarding coverage and out-of-pocket expenses.
- Managed high-volume caseloads while maintaining strict deadlines for completing benefit verifications and authorizations.
Customer Service Representative
IQOR
08.2015 - 10.2017
- Professionally answered account-related questions in a fast-paced and busy environment.
- Took inbound calls and placed outbound collection calls.
- Maintained positive and helpful attitude.
- Troubleshoot customer accounts and provided one-call resolution.
- Efficiently handled multiple calls and computer applications.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
Convergys
04.2015 - 05.2016
- Answered 200+ inbound calls.
- Handled customer questions with courtesy and professionalism.
- Provided accurate and appropriate information in response to customer inquiries.
- Demonstrated mastery of customer service call script within specified timeframes.
- Verified and documented information into computer database
Navigated multiple computer programs while helping customers.
Merchandise Associate
TJ Maxx Retail Store
04.2013 - 12.2014
- Prepared merchandise for sales floor.
- Monitored entrances, exits, and fitting rooms for signs of theft.
- Directed individuals to merchandise locations.
- Maintained adherence to all company protocols.
- Organized store racks by size, style, and color.
- Stocked shelves and supplies and organized displays.
- Cleaned and organized the store, including checkout desk and display.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
Scanner Operator
FedEx Ground
12.2011 - 10.2012
- Unloaded parcels from conveyor belt, maintaining a high activity level while using safe working methods.
- Undertook other duties directed by Manager.
- Assisted in the electronic scanning of all parcels using a handheld scanner
Complied with Company and Health and Safety regulations to ensure safe working environment. - Attention to detail while working in a paced environment.
- Good team player.
- Collaborated with team members to establish best practices for the scanning process, increasing overall productivity.
Customer Service Representative
Matrix Security
10.2010 - 11.2011
- Conferred with customers by telephone and email to provide information about products and services.
- Determined charges for services requested, collected deposits or payments, or arranged for billing.
- Resolved customer service or billing complaints by performing activities such as refunding money and adjusting bills.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Associate of Science - Accounting
Post University
Waterbury, CT05.2024
High School Diploma -
West Mecklenburg High School
Charlotte, NC06.2010
Skills
- Strong Work Ethic
- Self-Motivation and Initiative
- Housekeeping skills
- Professional Customer Service
- HR policies and procedures
- Training and mentoring
- HIPAA Compliance
- Insurance Verification
- Microsoft Office
- Claims Processing
- Critical Thinking
- Active Listening
Timeline
Residential/Commercial Cleaner Owner
Sparkling Spik & Span LLC
01.2023 - Current
Customer Service
Advocate I, Amerigas
07.2020 - Current
HR Specialist II
Walmart Corporate Office
08.2018 - 08.2019
Benefit Verification Specialist
The Lash Group
11.2017 - 02.2018
Customer Service Representative
IQOR
08.2015 - 10.2017
Customer Service Representative
Convergys
04.2015 - 05.2016
Merchandise Associate
TJ Maxx Retail Store
04.2013 - 12.2014
Scanner Operator
FedEx Ground
12.2011 - 10.2012
Customer Service Representative
Matrix Security
10.2010 - 11.2011
Associate of Science - Accounting
Post University
High School Diploma -
West Mecklenburg High School
Similar Profiles
Christine AyalaChristine Ayala
TIME & EXPENSE PROCESSOR at Bristol Myers Squibb – Formerly <span style="border-bottom: 2px dashed #cf4343; padding-bottom: 1.2px;">Mirati</span> Therapeutics – Contractor with <span style="border-bottom: 2px dashed #cf4343; padding-bottom: 1.2px;">Vaco</span> LLC / Talent Solutions FirmTIME & EXPENSE PROCESSOR at Bristol Myers Squibb – Formerly <span style="border-bottom: 2px dashed #cf4343; padding-bottom: 1.2px;">Mirati</span> Therapeutics – Contractor with <span style="border-bottom: 2px dashed #cf4343; padding-bottom: 1.2px;">Vaco</span> LLC / Talent Solutions Firm
Conzie TyusConzie Tyus
Entrepreneur at <span style="border-bottom: 2px dashed #cf4343; padding-bottom: 1.2px;">Tycon</span> Construction, LLCEntrepreneur at <span style="border-bottom: 2px dashed #cf4343; padding-bottom: 1.2px;">Tycon</span> Construction, LLC
Rebecca BrandtRebecca Brandt
Residential House Cleaner at Sparkling Haven by Becky Jean LLCResidential House Cleaner at Sparkling Haven by Becky Jean LLC
ARNAB KUNDUARNAB KUNDU
Lead Software Engineer/Sr. Software Engineer at Lowes'sLead Software Engineer/Sr. Software Engineer at Lowes's
ALEX THINNESALEX THINNES
Sr. Product Manager, University Platform Products at University of PhoenixSr. Product Manager, University Platform Products at University of Phoenix