ESTELA ARTEAGA
FARMERS BRANCH,TX - Texas
Summary
Friendly sale associate adept at working in diverse retail and customer service environments.
Excellent communicator with 6 years in a demanding call center environment as a customer services representative.
Experienced customer service with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.
Overview
11
11
years of professional experience
Work History
Assistant Manager
A. Maldonado's Painting
Dallas , Tx
01.2019 - Current
- Answer customer questions.
- Created agendas and communication materials for team meetings.
- Supported department by compiling paperwork and taking detailed meeting minutes.
- Earned reputation for good attendance and hard work.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Customer Service Associate and sale
Gruppo Scarpa
Dallas, Texas
11.2016 - 02.2019
- Assisted customers with store and product complaints.
- Processed merchandise returns and exchanges.
- Processed and issued money orders for customers.
- Managed cash stock and inventory balances accurately.
- Exchanged returned merchandise for customers quickly and efficiently.
- Processed shipments and maintained organized stock shelves.
- Computed accurate sales prices for purchase transactions.
- Answering new phone calls
- Collect money from customers
Parking Cars
Preferred Parking
Dallas, Texas
03.2016 - 11.2016
Manager
Enterprise Cars Rental
Dallas, Texas
12.2014 - 01.2016
- Cross- trained and backed up other customers service managers.
- Met all customers call guidelines including serviced levels, handle time and productivity.
- Updated customers orders from star to finish in an accurate and timely manner.
- Solved unresolved customer issues.
- Strong leader of customers support staff.
- Led payroll production for a multistage organization.
- Scheduled staff shifts to covers peaks in customers inquiries
Assistant Manager
Burlington Coat Factory
DALLAS, United States
03.2010 - 11.2013
- Solved unresolved customer issues.
- Strong leader of customers support staff.
- Led payroll production for a multistage organization.
- Scheduled staff shifts to covers peaks in customers inquiries
- Met with each associate to establish realistic monthly sales goals.
- Recruited, hired and trained 10 employees for marketing and sales department.
Education
High School Diploma -
R.L Turners
2012
Skills
- Bilingual, English/Spanish
- Attorney from desk
- Cashier Customer Service
- Active listening skills
- Large cash/check deposits expert
- Software customer management systems
- Inventory control procedures
- Invoice processing
- Superior communication skills
- Opening/closing procedures
- Problem solver
- Customer service expert
- Telephone inquiries specialist
- Apartments assistant manger
- Top sales performer
- Flexible scheduling
- Employee scheduling
- Excellent multi-tasker
- Personnel training and development
- Customer assistance and interaction
- Microsoft Office
- Hotel reservation systems
- Cash management
- Customer service
- Front Desk Manager
- Team building and supervision
- Interviewing and hiring
- Guest check-in and check-out
- Inventory control
Timeline
Assistant Manager
A. Maldonado's Painting
01.2019 - Current
Customer Service Associate and sale
Gruppo Scarpa
11.2016 - 02.2019
Parking Cars
Preferred Parking
03.2016 - 11.2016
Manager
Enterprise Cars Rental
12.2014 - 01.2016
Assistant Manager
Burlington Coat Factory
03.2010 - 11.2013
High School Diploma -
R.L Turners
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