Dinelia Duncan
Hillsdale,NJ
Summary
Qualified Senior Facilities Manager with high-level management and leadership experience. Have led teams for facility maintenance, safety protocols, and budgeting in various corporate environments. Strengths include strategic planning, risk management, and team leadership. Demonstrated record of improving operational efficiency and implementing cost-saving strategies.
Overview
16
16
years of professional experience
Work History
Senior Facility Manager
Cushman & Wakefield - Citi
Jersey City , NJ
2017.10 - Current
- Manage a portfolio 6 cities including: CT, LI, NJ, NYC, WNY & Boston.
- Managed 11 to 12 employees includes 3 Facility Managers.
- Provided guidance on capital expenditure decisions related to facility operations.
- Monitored energy usage in order to reduce costs and improve efficiency.
- Negotiated contracts with service providers for janitorial services, landscaping services and pest control services.
- Drafted budget plans for operational expenses, personnel costs and capital investments in facilities infrastructure.
- Developed and implemented policies to ensure compliance with safety regulations and building codes.
- Performed regular inspections of buildings and grounds to identify areas of improvement or necessary repairs.
- Managed the day-to-day operations of all facility services, including maintenance, housekeeping and security.
- Coordinated with professionals for bid specification, project development, and support.
- Collaborated with management team to identify and procure equipment and tools to increase safety and productivity.
- Developed annual and multi-year work plans to meet business needs.
- Directed implementation of goals, policies, procedures, and work standards for program success.
- Utilized resources to expand services within established budget.
- Maintained cleanliness and presentation standards to increase appeal of facility.
- Monitored facility maintenance for cleanliness and recommended improvements to overall aesthetics.
- Supervised vendors and contracts to support office environment.
Property Manager
CBRE
2016.11 - 2017.10
- Ensured the day-to-day operations of the facility and campus including janitorial, life-safety, engineering and general maintenance are implemented and carried out in a manner consistent with CBRE policies and ownership directives
- Contracts & bidding
- Maintenance Programs
- Customer Service and response
- Responsible of site-specific documentation
- Financial Monthly Reporting
- Safety reporting with client, CBRE and local authorities
- Coordinate the preparation and publication of the annual budget, quarterly reforecast, and business plans
- Multi-year Capital Planning
- Conducts or approves performance evaluations for staff Facility
Assistant Property Manager
Cushman & Wakefield - NYU Langone Medical Center
New York , NY
2014.07 - 2016.11
- Managing Four medical facilities including two Condo building shared with Verizon and a multi-tenant property in Midtown Manhattan
- Medical Centers include: Ambulatory Care Center, Sport Medicine Center, Perlmutter Cancer Center and Translational Research Building.
- Ensured the day-to-day operations of the facilities including janitorial, life-safety, engineering and general maintenance.
- Contracts & bidding
- Maintenance Programs
- Responsible of site-specific documentation related to Ambulatory Care requirements.
- Financial Monthly Reporting
- Developed the annual budget and reforecasts.
- Multi-year Capital Planning
- Conducts or approves performance evaluations for staff Facility
- Managed 20 to 25 employees - onboarded and off boarded employees. Non-union and union employees
- Ensured compliance with local laws and regulations related to property management.
- Conducted regular inspections of properties to identify any needed repairs or improvements.
Assistant Property Manager
Cushman and Wakefield - UBS
2010.02 - 2014.07
- Responsible for day-to-day administrative, operations and financial aspects Manage union and non-union staff Accountable for Cushman & Wakefield's Compliance Reporting Developed and managed operating budgets in excess of 10 million dollars per year for multiple facilities Review and approve monthly contract expenditures, variance reports, statements and open purchase orders, including year to date budget and variance reports
- Commercial facility encompassing 960k square, over 6000 occupants, including cafeteria and datacenter
- Multi-tenant commercial property encompassing 1.63MM square feet, over 6000 occupants
- Acted as property manager as necessary.
- Developed improvement plans for PO and overall financial processing
- Provided oversite with help desk functions in tracking all work orders and service contracts Perform daily inspection of the buildings to ensure facility standards are being adhered to on tenant floors and common areas as well as guided APM's and coordinators to perform similar tasks for employee enhancements
- Manage the work order system for KPI functions
- Oversee and manage the New Jersey Campus ISO 14001 Environmental Management Program
- Including Global recertification audit in 2012, EMS audits in 2011 and Legal & Compliance audit in 2010 Oversee the preparation of SPCC plans, develop Standard Operating Procedures and ensure all procedures are being followed Participated in improvement initiatives and engaged in cost reduction initiatives Developed and reviewed bid specifications, wrote requests for bid, managed special projects, negotiated and level contracts as well as execute third party contracts and services Incident Reporting and escalations (including elevator entrapments, fire safety and improvements) Engaged in change management; waste handling procedures, process site changes Coordinate special functions such as: Lunch & Learns, Transit Fairs, Earth day fairs and Americas Recycles Day Fairs Also Toys for TOTS, and book fairs
Controller / Residential Manager
The RE Group of Companies
New York , NY
2008.06 - 2010.01
- As a Controller, accountable for the financials and rent receivable using various accounting soft wares
- Made adjustments to the General Ledger and recorded GL entries for mortgage payments, insurance payments and other utility invoices, accrued for future liabilities Draft lease abstracts, prepared rent reconciliations, calculate lease escalations, prepared detailed documentation of operating expenses to commercial tenants Prepare 1099`s, 941's and 940 forms, filed property and S
- Corp
- Taxes, prepared W2 forms and P/R taxes
- Bank reconciliation's, year-end reconciliation's
- Monitored multiple bank accounts and bank Deposits Prepared and reviewed rents, RE Taxes, Operating and CAM reconciliations
- Calculated management fees Renewed leases and assisted with negotiating commercial leases
- Supervised the renovation of apartments/spaces and annual inspections, worked closely with attorneys and vendors
- Approved new applicants, collections, tenant relations, complaints, breach of contracts, landlord litigations, and vendor contracts
- Organized repair requests
- Multiple Dwelling Registration's and Elevator Cat 1 and Cat 5 annual inspections
Education
NYC Sales Person Licensing Class 31 -
Cape School of Real Estate
01.2016
BBA in Political Science -
Baruch College, CUNY
01.2011
AA in Business Management, Accounting/Finance concentration -
American International University
01.2003
Skills
- Advance knowledge of Microsoft products: (Outlook, Word, Excel, PowerPoint, and Access)
- Property Management work order systems
- Yardi & Timberline (accounting systems)
- Bilingual English and Spanish
- Performance Assessments
- Budget Administration
- Procurement Management
- Cost-reduction strategies
Accomplishments
- New Jersey Smart Workplaces Silver and Bronze awards for outstanding achievement in creating programs that provide and promote commuting options for employees
- BOMA 360 Performance Award for multi-site
- Awarded the Cushman and Wakefield Assistant Property Manager of year in 2014
- Achieved 30% reduction on all service contracts for 2023 through procurement process
- Achieved 75% reduced risks through programs and execution process; e.g. less law suits for property deficiency
Languages
Bilingual English and Spanish
Training
- OSHA General Building and HAZWOPER
- ISO 14001
- First Aid / CPR / AED
- Forklift operator
- PSE&G seminars
- Corporate trainings for employee enhancements
Timeline
Senior Facility Manager
Cushman & Wakefield - Citi
2017.10 - Current
Property Manager
CBRE
2016.11 - 2017.10
Assistant Property Manager
Cushman & Wakefield - NYU Langone Medical Center
2014.07 - 2016.11
Assistant Property Manager
Cushman and Wakefield - UBS
2010.02 - 2014.07
Controller / Residential Manager
The RE Group of Companies
2008.06 - 2010.01
NYC Sales Person Licensing Class 31 -
Cape School of Real Estate
BBA in Political Science -
Baruch College, CUNY
AA in Business Management, Accounting/Finance concentration -
American International University
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