Kimberly Vowteras

• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Established and optimized schedules to keep coverage and service in line with forecasted demands.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
• Managed inventory control, cash control and store opening and closing procedures.
• Continually merchandising for the most aesthetic appeal of the shop.
• Led startup and grand opening of the shop.
• Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
• Monitored and facilitated Google Business Page to maximize exposure.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
• Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
• Submitted reports to senior management to aid in business decision-making and planning.
• Uploaded digital media to online storefront.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

• Introduced meditation, guided imagery, breathing techniques and reiki to patients and families.
• Effectively maintained caseload of 5-7 sessions per week using alternative therapies.
• Guided group therapy/ meditation/ Reiki for clients with focus on self-advocacy, self-healing and empowerment at Freedom Rocks, Asbury Park
• Guided Group Therapy / Reiki Session for clients at Universal Institute, Brain Rehab Facility.
• Counsel up to 4 patients weekly with issues such as mood disorders, PTSD and anxiety, and medical issues- i.e. Cancer patients.
• Coordinated workshops using holistic approaches such as feng shui, reiki and meditation.
• Delivered exceptional level of service to each customer by listening to concerns and answering questions.
• Offers Hands On Reiki, Distant Reiki, group meditations, localized Reiki for specific issues and Reiki on animals.

• Bought and sold vintage furniture with an emphasis on bohemian and 70's style.
• Merchandised my space, the right side window, of the Antique Emporium
• Merchandise help for other dealers
• Developed marketing content - promotional materials and advertisements for social media.
• Increased customer engagement through social media.
• Engaged online audiences by placing strong focus on sales process support and responding to inquiries and comments timely and knowledgeably.
• Monitored online presence of company's brand to engage with users and strengthen customer relationships.
• Monitored and facilitated Google Business Page to maximize exposure for 50+ dealers
• Corresponded with online customers to address questions or complaints about products, policies or shipping methods.
• Uploaded digital media to online storefront/
• Successfully shipped furniture pieces nationwide, from online sales.
• Promoted products in online communities through weblog or discussion-forum postings, e-mail marketing programs or online advertising.

Essentially the same as work at Antique Emporium. When the building was sold, I moved to the Emporium.