Hi, I’m
Gabrielle Streeter
East Lansing,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A strong leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
7
years of professional experience
Work History
West Michigan International
Service Advisor
07.2022 - Current
Job overview
- Managed a high volume of service requests, prioritizing tasks to meet deadlines consistently.
- Trained new employees on company procedures and software systems, contributing to their rapid integration into the team.
- Coordinated with multiple departments to ensure timely delivery of services, improving overall effectiveness.
- Implemented quality control measures resulting in a significant reduction in errors within the department.
- Proactively identified recurring issues from customer feedback data analysis which informed process improvements benefiting both clients' experience and operational efficiency.
- Streamlined service processes for increased efficiency by implementing an improved record-keeping system.
- Organized regular team meetings for better communication, fostering a positive work environment conducive to productivity.
- Conducted periodic audits of service records for accuracy and completeness, ensuring compliance with company standards.
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Updated customer service database with new information, address changes and contact details.
- Researched issues with shipments, product damage, and incorrect product amounts.
- Organized and updated databases, records and other information resources.
West Michigan International
Parts Billing and Receiving
10.2019 - 07.2022
Job overview
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Researched and resolved billing discrepancies to enable accurate billing.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Maintained clear communication channels between all parties involved in the event planning process, ensuring timely updates and issue resolution.
Meijer
Service Coordinator
10.2016 - 10.2019
Job overview
- Managed a high volume of customer requests, ensuring timely and effective service delivery.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Assessed customer needs and developed solutions to meet needs.
- Oversaw the scheduling and dispatching of service personnel, maximizing efficiency and minimizing delays in service delivery.
- Enhanced customer satisfaction by efficiently addressing and resolving service issues.
- Coordinated and monitored service activities to confirm work met all requirements.
- Streamlined service coordination processes for improved team productivity and response times.
- Played a key role in the successful onboarding of new hires within the Service Coordinator role, offering mentorship and guidance as needed.
- Managed and coordinated service teams to achieve successful completion of service projects.
Education
Lansing Community CollegeLansing, MI
from Sociology And Anthropology
University Overview
- 3.8 GPA
Northwest High SchoolJackson, MI
High School Diploma
05.2016
University Overview
- Extracurricular Activities: Link crew, a leadership program designed to have select upperclassman partner with the incoming freshman and act as mentors for their high school experience.
Skills
- Creative Problem Solving
- Computer Skills
- Multitasking and Organization
- Attention to Detail
- Staff education and training
- Data Entry and Processing
- Conflict Resolution
- Administrative and Office Support
- Microsoft Office
- Transaction Processing
- Teamwork and Collaboration
Accomplishments
- Supervised team of 20+ staff members.
- Graduated from the Meijer Management and Leadership program.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
References
Thomas Powers
269-317-6813
Navistar/West Michigan International
Cathy Hunter
517-795-3150
State of Michigan
Timeline
Service Advisor
West Michigan International
07.2022 - Current
Parts Billing and Receiving
West Michigan International
10.2019 - 07.2022
Service Coordinator
Meijer
10.2016 - 10.2019
Lansing Community College
from Sociology And Anthropology
Northwest High School
High School Diploma
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