Jessica Hood
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
11
11
years of professional experience
Work History
Inside Sales Admin
Diversified Metal Fabricators
01.2023 - 11.2023
- Developed strong product knowledge through continuous training sessions, staying current with company offerings and updates.
- Strengthened relationships with existing customers by consistently following up on inquiries and addressing concerns.
- Increased sales leads by proactively contacting prospective clients and providing product information.
- Maintained account information accuracy by communicating frequently with salesmen and account executives.
- Supported outside sales representatives in preparing quotes, processing orders, and scheduling appointments for product demonstrations.
Front Desk Scheduler
WellStar Kennestone Hospital
01.2021 - 12.2022
- Assisted management with administrative tasks to ensure smooth daily operations at the front desk.
- Conducted pre-arrival checks for VIPs ensuring all preferences were met upon arrival thus enhancing their experience.
- Organized essential documents to maintain an efficient filing system for easy access to records when required.
- Managed incoming calls professionally, directing them to appropriate personnel or taking detailed messages as needed.
- Maintained accurate financial records through diligent handling of cash transactions and daily reporting activities.
- Improved efficiency of front desk procedures by implementing new strategies, reducing waiting times for guests during peak hours.
Human Resource Receptionist
Harsco Rail
03.2014 - 12.2021
- Contributed to the development of company-wide policy manuals by researching best practices, gathering relevant data, and drafting sections for review.
- Maintained accurate personnel records by diligently updating employee information in the HRIS system upon any changes or updates.
- Assisted in facilitating performance evaluation processes by tracking progress toward goals, gathering documentation from supervisors, and compiling reports for review by upper management.
- Provided administrative support to the HR team through tasks such as managing calendars, organizing meetings, and maintaining office supplies inventory.
- Collaborated with HR management to improve internal communication strategies, resulting in more informed employees and strengthened departmental relationships.
- Streamlined onboarding processes for new hires, ensuring timely completion of paperwork, orientation sessions, and training.
Assistant Store Manager
Rugged Wearhouse
04.2013 - 02.2015
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Education
High School Diploma -
Seaside High School
Seaside, CA06-2001
Skills
- Customer relationship building
- Cold calling
- Upselling and cross selling
- Goal-oriented mindset
- CRM software expertise
- Customer service
- Data entry
- Customer relationship management
- Payment processing
- Organized and efficient
- Email and phone etiquette
- Microsoft applications proficiency
Timeline
Inside Sales Admin
Diversified Metal Fabricators
01.2023 - 11.2023
Front Desk Scheduler
WellStar Kennestone Hospital
01.2021 - 12.2022
Human Resource Receptionist
Harsco Rail
03.2014 - 12.2021
Assistant Store Manager
Rugged Wearhouse
04.2013 - 02.2015
High School Diploma -
Seaside High School
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