DIONELL MOORE
Fort Worth,TX
Summary
Enthusiastic Seasoned Operations Manager and talented leader with seven years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
16
16
years of professional experience
Work History
Learning Quality Operations Manager
Amazon
06.2023 - Current
- Managed team of 15 training specialists, overseeing deployment, development, and productivity alignment
- Established productive partnerships with corporate Operations
- Learning Department to positively impact key business metrics, including safety, quality, productivity, and customer experience
- Boosted employee growth by 20% by mentoring and implementing targeted training programs
- Ensured accuracy and usefulness of training materials, including
- Training schools and other aids/visuals
- Collaborated with Operations and Area Managers to understand FC performance goals and provide necessary training assistance
- Analyzed performance metrics across 30 processes, pinpointing areas for enhancement
- Managed inventory to optimal levels of stock availability while minimizing excess or obsolete inventory.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reduced operational risks while organizing data to forecast performance trends.
Operation Manager
Amazon
04.2020 - 06.2023
- Implemented performance evaluation processes to assess employee performance, identify strengths and areas for improvement, and support professional development initiatives
- Improved organizational efficiency by 15% by establishing daily productivity targets based on work forecasts
- Team Collaboration with Area Managers to optimize labor distribution, ensuring operational efficiency and goal attainment
- Championed safety programs and ensured OSHA compliance, fostering secure workplace environment for all team members
- Demonstrated strong leadership skills through direct management of employees, overseeing performance and development
- Utilized performance metrics to drive process improvement strategies, identifying opportunities for enhancement
- Resulting in 20% improvement in operational efficiency by spearheading process improvement with Lean tools.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
Area Manager I / II
Amazon
02.2017 - 04.2020
- Predicted staffing needs, achieving optimal labor allocation, by forecasting 5% increase in efficiency
- Forecasted labor for 300 employees across 5 departments, ensuring project demands were met on time
- Achieved 10% increase in operational efficiency by accurately forecasting labor needs for 300 staff members
- Resulted in 20% increase in forecast accuracy by analyzing historical data and integrating future business projections
- Analyzed and evaluated data from over 200 projects to enhance future forecasting accuracy without detailing impacts
- Increased forecast accuracy by 20% by analyzing historical data, evaluating trends, and integrating future business projections.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Transformed underperforming teams into productive, profitable teams.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
Sr. Help Desk Support Representative
Applied Computing Technologies
08.2015 - 02.2017
- Provided step-by-step technical support to 200 users, improving customer satisfaction by 30% while telecommuting
- Managed and maintained documentation for over 200 projects, involving routine report and label updates
- Boosted company's operational performance by 30% by handling routine maintenance of essential operations documentation and
- Database Applications
- Reduced escalated call volume by 25% through effective resolution, benefiting junior help desk staff and improving customer satisfaction
- Customer Coordination and resolved escalated calls for more than cases weekly, enhancing support provided by junior help desk staff
- Achieved 20% decrease in escalated customer service calls by efficiently resolving inquiries for junior help desk staff
- Handled testing, maintenance, and monitoring duties for over 100 computer programs/systems.
- Identified recurring issues and proposed long-term solutions to prevent future occurrences, reducing overall support workload.
- Delivered exceptional service to clients by patiently addressing concerns and troubleshooting problems effectively.
Computer Support Specialist
Computer Sciences Corporation
09.2012 - 08.2015
- Achieved a 20% reduction in IT support tickets by efficiently troubleshooting end-user hardware and software issues
- Ensured 99% ticket accuracy, leading to improved operational efficiency in troubleshooting and issue resolution processes
- Completed accurate ticket documentation for over 500 issues, facilitating streamlined problem resolution
- Achieved a 50% reduction in ticket processing time by maintaining accurate documentation for input and clearance
- Resolved technical problems by consulting 50 manuals weekly and performing diagnostics, reducing downtime by 30%
- Investigated and resolved over 100 problems monthly by leveraging extensive technical documentation and diagnostics
- Increased resolution efficiency by 40% by diligently investigating problems through technical manuals and computer diagnostics.
Information Technology Specialist
United States Army Active
09.2008 - 10.2012
- Increased operational efficiency by ensuring timely maintenance of reports and documentation, component requirements impacting over operations
- Restored normal functioning to 50 systems through troubleshooting, reducing downtime by 25%
- Coordinated delivery of 30 pieces of hardware/software, ensuring system availability
- Managed troubleshooting for 50 distinct program and system malfunctions, showcasing problem-solving capabilities
- Assisted in rectifying 40 code errors, enhancing software reliability and performance
- Resolved 120 technical issues, increasing system uptime by 20%
- Responded efficiently to production imperatives, scheduling conflicts, and network-wide rollouts.
- Trained end-users on new software applications, increasing productivity across departments.
- Assisted with updating technical support best practices for use by team.
Education
Bachelor of Science - Logistics and Supply Chain Management
University of North Texas At Dallas
Dallas, TX12.2016
Skills
- Kaizen Asset Management
- Inventory Management
- Microsoft office suite Data Analysis
- Strategic Planning Team Leadership
- Training Programs
- Repair Management
- Supplier Analysis Material Handling
- Documentation Processing
- Time Management
- Team Leadership
Accomplishments
- Continuous Improvement
- Proven track record in implementing initiatives leading to increased learner satisfaction and error reduction
- Collaboration
- Effective in working with cross- functional teams to identify areas for improvement and enhance learning experiences
- Leadership
- Skilled in managing and developing teams to drive productivity, engagement, and operational efficiency
- Strategic Planning
- How did you acquire it
- What did it result in? www.enhancv.com Powered by
Timeline
Learning Quality Operations Manager
Amazon
06.2023 - Current
Operation Manager
Amazon
04.2020 - 06.2023
Area Manager I / II
Amazon
02.2017 - 04.2020
Sr. Help Desk Support Representative
Applied Computing Technologies
08.2015 - 02.2017
Computer Support Specialist
Computer Sciences Corporation
09.2012 - 08.2015
Information Technology Specialist
United States Army Active
09.2008 - 10.2012
Bachelor of Science - Logistics and Supply Chain Management
University of North Texas At Dallas
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