Dependable and driven customer service associate with over 5 years experience in high volume environments. Organized and dedicated professional with history of utilizing great interpersonal, problem-solving, and time management skills.
Overview
8
8
years of professional experience
Work History
Production Operator
Coim USA Inc
West Deptford, NJ
01.2021 - Current
Demonstrates effective communication skills through positive interactions with site managers, outside contractors, and junior on-site staff
Documents production information via daily system logs and discusses issues with management. (MS Dynamics NAV and Excel)
Works with supervisor to coordinate workflow and update daily production team accordingly
Repair Technician
Batteries Plus Bulbs
Turnersville, NJ
06.2019 - 01.2021
Regularly handled distressed customers issues regarding their broken devices and finding a quick, affordable remedy for the issue
Conducted diagnostic procedures to determine root cause of customer needs and provide accurate repair recommendations
Followed technical guides to complete equipment maintenance and repair
Sanitary Assistant, Expo, Server
Texas Roadhouse
Turnersville, NJ
08.2015 - 01.2021
Cultivated warm relationships with regular customers.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
Education
Camden County College
2018
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Timber Creek High School
2017
Skills
Customer Relations including those with disabilities