Summary
Overview
Work History
Education
Skills
Timeline
AccountManager

Gilford Rogers

Saint Paul,MN

Summary

Enthusiastic professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Overview

8
8
years of professional experience

Work History

Team Lead - Loan Purchase Specialist

US Bank Home Mortgage
Minneapolis, MN
06.2016 - 03.2024
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Developed strategies to increase team productivity and improve customer service levels.
  • Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
  • Trained new staff in relevant processes and procedures.
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Ensured compliance with company policies and procedures throughout the team.
  • Monitored team performance against targets, taking corrective action where necessary.
  • Supported the manager in developing plans for future projects, initiatives and objectives.
  • Coordinated resources across multiple teams to achieve project goals within budget constraints.
  • Collaborated with other departments to develop effective solutions that meet customer needs.
  • Assisted the manager in setting achievable goals for the team while monitoring progress towards them.

Temp Worker

Mortgage Compines
Minneapolis, MN
  • Assessed customer financial status and credit worthiness to determine eligibility for mortgage loans.
  • Conducted interviews with prospective clients to gather information regarding loan applications.
  • Analyzed financial data obtained from customers including income, assets and liabilities to determine loan feasibility.
  • Prepared loan documents such as commitment letters, closing statements, promissory notes and deed of trust.
  • Ensured compliance with all federal, state and local regulations related to mortgage lending.
  • Negotiated terms and conditions of loan agreements with borrowers.
  • Maintained current knowledge of secondary market trends, government programs and other available financing sources.
  • Processed new loan applications in accordance with established guidelines.
  • Evaluated existing customer accounts for refinancing opportunities or additional services offered by the company.
  • Developed relationships with real estate agents, builders and other referral sources in order to generate business leads.
  • Interacted with title companies, attorneys, surveyors and other third parties involved in the loan process.
  • Resolved borrower complaints in a timely manner while providing excellent customer service.

Education

Minneapolis Community And Technical College
Minneapolis, MN

Skills

  • Performance Feedback
  • Giving Constructive Feedback
  • Team Check-Ins
  • Training Exercises
  • Complaint Resolution
  • Audit Compliance
  • Teamwork And Collaboration
  • Performance Improvementsnalysis & Evaluation
  • Staff Training

Timeline

Team Lead - Loan Purchase Specialist

US Bank Home Mortgage
06.2016 - 03.2024

Temp Worker

Mortgage Compines

Minneapolis Community And Technical College

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Gilford Rogers