Summary
Overview
Work History
Education
Timeline
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Keola Paragas

Henderson,NV

Summary

Dedicated administrative professional with oversight experience of 15 employees and up to 40 clients. Proficient in Google Docs, PowerPoint, Slack, and Zoom. Successful in hiring, on boarding, and training staff. Skilled in effective communication between clients and staff via in person, phone, and email.

Overview

5
5
years of professional experience

Work History

Program Director

Alsana
12.2020 - 10.2022
  • Oversaw operational aspects of Partial Hospitalized Program
  • Managed Bedlogs program for clients in PHP that billed insurance according to how many days the client was in programming
  • Hired, trained, managed, and supervised direct care staff and coordinators by screening, interviewing, scheduling to census, conducting performance reviews and chart reviews/audits
  • Coordinated client admissions/transitions to program, while working closely with Director of Clinical Services and intake team.
  • Identified preventive measures regarding behavioral issues with clients and direct care staff to aid Director of Clinical Services in implementation of behavioral interventions with both clients and staff.
  • Communicated with client’s loved ones in regard to any concerns they had with client, program, or billing.



Direct Care Counselor

Alsana
10.2020 - 12.2020
  • Maintainedclient’s physical and psychological safety through taking and recording vital signs, weights, recording meals, and reporting the results to the nurse and/or therapist and dietitian
  • Thoroughly documented group and meal notes and notified their team of any unusual findings via change in vital signs, unusual weight change, and refusing to eat
  • Provided one-on-one assistance to clients according to their safety plan and plan of care
  • Kept client’s significant others informed with their concerns

Graduate Student Consultant

Catholic University
01.2020 - 05.2020
  • Created a conceptual map, Harvey Ball chart, and cost analysis excel sheet for competitive analysis
  • Conducted 8 interviews for secondary research to help a startup identify its target market and increase revenue
  • Worked diligently with a team of 5 to achieve the startup’s goals of scaling its product to a profitable manner

Customer Service

Auburn University Hotel
10.2017 - 08.2019
  • Aided a diverse range of guests by being attentive and effectively communicating solutions to improve overall experience
  • Understood customer needs and proactively provided answers to ensure hotel maintains top status
  • Provided detailed and customized service to fulfill customer needs and improve hotel ranking
  • Organized customer itineraries to simplify the hotel experience

Leadership Intern

Church Of The Highlands
08.2017 - 11.2017
  • Designed and executed a college student service program for 300 students during the week
  • Engaged in conversations with college students to bring awareness to the church college service
  • Attended weekly spiritual leadership meetings and applied it to college service to enhance experience

Education

Master of Science - Business

Catholic University of America
Washington DC
05.2020

Bachelor of Arts - Industrial And Organizational Psychology

Auburn University
Auburn, AL
08.2019

Timeline

Program Director

Alsana
12.2020 - 10.2022

Direct Care Counselor

Alsana
10.2020 - 12.2020

Graduate Student Consultant

Catholic University
01.2020 - 05.2020

Customer Service

Auburn University Hotel
10.2017 - 08.2019

Leadership Intern

Church Of The Highlands
08.2017 - 11.2017

Master of Science - Business

Catholic University of America

Bachelor of Arts - Industrial And Organizational Psychology

Auburn University

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Keola Paragas