Joy Armant
Loan Officer
Waggaman,LA
Summary
Dedicated financial professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Familiar with managing schedules, directing teams and overseeing closing processes. Well-versed with microsoft
updates and report writing. Exceptional interpersonal, communication and multitasking abilities.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
Work History
Loan Officer
Riverland Federal Credit Union
New Orleans , LA
11.2015 - Current
- Examined customer loan applications for loan approvals and denials.
- Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
- Originated, reviewed, processed, closed and administered customer loan proposals.
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
- Maintained strict confidentiality of bank records and client information.
- Closely monitored performance of current portfolio of specialty loans and made changes to achieve performance targets.
- Advised clients on mortgage, education and personal loans.
- Created reports on deteriorating trends and fiscal year-end losses.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
Member Service Representative
La Capital Federal Credit Union
New Orleans , LA
03.2010 - 11.2015
- Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Researched and rapidly resolved client conflicts to maintain key accounts.
- Maintained and managed customer files and databases.
- Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
- Responded to customer calls and emails to answer questions about products and services.
- Followed up with customers regularly via phone and email to obtain payments and schedule services.
- Trained and directed new employees in call script use, conflict resolution and data entry practices to boost customer satisfaction ratings.
- Communicated professionally with colleagues, freelancers and clients.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Maintained up-to-date knowledge of product and service changes.
- Created and maintained detailed database to develop promotional sales.
- Surpassed sales goals through implementation of effective marketing strategies.
- Cross-trained and backed up other customer service managers.
Education
Accounting And Business Management
The University of New Orleans
New Orleans, LA 04.2004 - 05.2006
Skills
Financial analysis aptitude
Proficient in many types of accounting systems and software
Financial Advising
Sales expertise
Balance sheet expertise
Credit
Financial services
Business Development
Loans
Banking
Database Management
Customer service expert
Organization and Time Management
Financial Industry Computer Systems Loan Accountant
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Loan Officer
Riverland Federal Credit Union
11.2015 - Current
Member Service Representative
La Capital Federal Credit Union
03.2010 - 11.2015
Accounting And Business Management
The University of New Orleans
04.2004 - 05.2006