Summary
Overview
Work History
Education
Skills
Technical Proficiencies
Timeline
Generic

AMANDA EASTERLAND

Houston,Texas

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

12
12
years of professional experience

Work History

Property Manager III

Texas Health and Human Service Commission
10.2014 - 11.2024
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Developed strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
  • Maintained compliance with industry standards and regulations, conducting regular audits and updates to project practices.
  • Provided detailed project status updates to stakeholders and executive management.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Established effective communication among team members for enhanced collaboration and successful project completion.

Leasing Consultant

Liberty Group (Temporary Agency)
04.2013 - 10.2014
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Responded to requests and scheduled appointments for property showings.
  • Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.

Education

Bachelor of Science - Business Administration

California State University, Dominguez Hills
Carson, CA
08-2005

Skills

  • CRM expertise
  • Analytical problem-solving
  • Effective communication
  • Adaptability and flexibility
  • Cross-functional collaboration
  • Strategic task management
  • Proficient in addressing complaints
  • Strategic decision-making
  • Multitasking and organization
  • Visionary planning
  • Skilled in organizing schedules
  • Risk analysis expertise

Technical Proficiencies

Microsoft Products (Word, Excel, Powerpoint, Project)

SharePoint

CAFM


Timeline

Property Manager III

Texas Health and Human Service Commission
10.2014 - 11.2024

Leasing Consultant

Liberty Group (Temporary Agency)
04.2013 - 10.2014

Bachelor of Science - Business Administration

California State University, Dominguez Hills

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AMANDA EASTERLAND