Jona Adejoh
Concord,VA
Summary
Proactive Deputy Clerk of the Court with extensive experience in case management, communication, and court support. Successfully developed standard operating procedures, supported judges, and delivered exceptional customer service. Skilled in document preparation, work prioritization, and handling sensitive situations with confidentiality and professionalism.
Overview
15
15
years of professional experience
Work History
Deputy Clerk of the Court
Juvenile and Domestic Relations Court
05.2022 - Current
- Collaborated with other court staff to develop standard operating procedures for efficient workflow among departments.
- Communicated effectively with various parties including attorneys, law enforcement officers, witnesses, and jurors to ensure smooth court operations.
- Supported judges with case management, organizing schedules and maintaining updated calendars for hearings, trials, and conferences.
- Delivered exceptional customer service to the public by addressing inquiries about court procedures, providing status updates on cases, and assisting with form completion as necessary.
- Contributed to a productive work environment through effective teamwork and collaboration amongst colleagues from different departments.
Email and Chat Specialist
J.Crew
03.2018 - 05.2022
- Handled sensitive situations professionally, maintaining confidentiality and demonstrating emotional intelligence during chats.
- Retained dissatisfied customers by offering tailored solutions based on their individual needs during the chats.
- Maintained up-to-date knowledge on company products, services, policies, and procedures to provide accurate information during chat sessions.
- Maintained organized records of chat interactions, ensuring proper documentation for future reference or follow-up actions.
- Maximized response efficiency by prioritizing and handling multiple chat sessions simultaneously.
- Assisted customers in navigating company website or online platforms through clear instructions via chat support.
Customer Service Representative
J.Crew
08.2009 - 05.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
IQA Auditor
J.Crew
09.2012 - 03.2018
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Planned and executed follow-up audits at appropriate intervals.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
- Followed established auditing processes to meet internal and regulatory requirements.
- Developed strong relationships with clients, building trust and ensuring a high level of satisfaction during the audit process.
Education
High School Diploma -
Heritage High School
Lynchburg06-2007
Skills
- Case Processing
- Filing systems
- Work Prioritization
- Document Preparation
- Quick Typing
- Empathy Display
- Performance Tracking
Timeline
Deputy Clerk of the Court
Juvenile and Domestic Relations Court
05.2022 - Current
Email and Chat Specialist
J.Crew
03.2018 - 05.2022
IQA Auditor
J.Crew
09.2012 - 03.2018
Customer Service Representative
J.Crew
08.2009 - 05.2018
High School Diploma -
Heritage High School
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