Alexander J Rivera Maldonado
Student
Dallas,TX
Summary
Knowledgeable in Customer Services fluent in [English and Spanish] and skilled at building connections with customers to promote products. Excellent communication skills combined with analytical and attentive nature. Knowledgeable about keeping optimal stock levels and merchandising items to drive sales.
Overview
1
1
Language
4
4
years of post-secondary education
1
1
year of professional experience
Work History
Target
Customer Service Agent
Home Depot
Dallas, Texas
03.2021 - 06.2021
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Provided primary customer support to internal and external customers.
- Contributed to company achieving and holding industry-leading customer service ratings.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
- Conferred with management and vendors to discuss defective and unacceptable services and determine corrective action.
Fulfillment Specialist
Target
Dallas, Texas
04.2020 - 08.2020
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
- Unloaded deliveries from trucks in prompt fashion.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
- Checked inventory and selected products from specific locations based upon availability.
- Joined company's Safety Committee to share ideas on ways to bolster OSHA compliance and prevent accidents and mishaps.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Entered package information into company's computer system.
- Managed timely and effective replacement of damaged or missing products.
- Assisted customers with large and heavy loads by transporting packages to customers' vehicles.
- Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
- Created and enforced detailed organization processes to increase quality and service standards.
- Maintained store assets with effective loss prevention strategies.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
- Worked with customers to pack items according to specific desires and requirements.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Used POS system to process sales, returns, online orders and gift card activations.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Greeted customers, helped locate merchandise and suggested suitable options.
Education
High School Diploma -
Macarthur High School
Irving, TX 08.2017 - 05.2021
Business Administration
North Lake Community College,
Arlington, Texas 08.2021 - Current
Skills
Microsoft Office
Adaptability
Conflict resolution
Critical thinking
Collaboration
Compassion
Written Communication
Reading comprehension
Basic math
Customer Service
Analytical skills
Timeline
Business Administration
North Lake Community College,
08.2021 - Current
Customer Service Agent
Home Depot
03.2021 - 06.2021
Fulfillment Specialist
Target
04.2020 - 08.2020
High School Diploma -
Macarthur High School
08.2017 - 05.2021