Summary
Work History
Education
Skills
Languages
Timeline
Server

Yilin Liu

Irvine,CA

Summary

I have experience as a server and host in a hot pot restaurant, Haidilao, which is a multinational chain restaurant. Therefore, they have high requirements for staff management and training.
The experiences in the restaurant taught me how to communicate effectively with the customers and how to make them satisfied with our service.
I believe that no matter what industry, the essence is the process of communicating with customers, understanding and meeting their demands, and providing the most dedicated services.
And I am very interested and willing to learn and dare to try.

Work History

Server

Haidilao Hotpot
Irvine , CA
07.2021 - 03.2022
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Increased sales significantly by upselling higher-end products to customers.
  • Answered customers' questions, recommended items and recorded order information.
  • Resolved guest complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Kept track of event finances, initial deposits, due payments and final balances.

Server

Chengdu Laozao Hotpot
Irvine, CA
04.2019 - 08.2019
  • Moved efficiently and set up seating, prepared everything before customers arrived, to offer memorable experiences to guests and foster repeat business.
  • Explained items and suggested appropriate options for customers.
  • Asked customers for feedback and helped them solved problems.
  • Maintained order efficiency and accuracy through clear communication with coworkers, earning numerous recommendations from satisfied customers.
  • Cultivated warm relationships with regular customers.

Education

No Degree - Vocal

Berklee College of Music
Boston, MA

Skills

  • Warm and Friendly
  • Team Player
  • Cool Under Pressure
  • Customer Service and Rapport
  • Conflict and Complaint Resolution
  • High-Energy and Stamina

Languages

English
Full Professional
Chinese (Mandarin)
Native or Bilingual

Timeline

Server

Haidilao Hotpot
07.2021 - 03.2022

Server

Chengdu Laozao Hotpot
04.2019 - 08.2019

No Degree - Vocal

Berklee College of Music
Yilin Liu