AMBER VELA
Houston,TX
Summary
Customer- oriented professional with analytical science background, communication skills, and a passion for delivering empathetic and effective support, seeking a customer satisfaction role in Houston.
Overview
24
24
years of professional experience
Work History
Logistics Coordinator
Sofec
01.2025 - 01.2026
- Coordinated logistics operations, ensuring timely delivery of goods across multiple channels.
- Tracked orders and notified customers of status or potential delays.
- Developed relationships with key vendors, securing preferential treatment in pricing and terms negotiation.
- Reduced transportation costs by negotiating favorable contracts with carriers.
Property Manager
Advantage Asset Management
04.2021 - 07.2024
- Coordinated maintenance schedules and facilitated completion with vendors for property repairs, demonstrating strong organizational and logistical skills.
- Managed and organized purchases for office equipment, supplies, and maintenance needs, ensuring smooth operations.
- Prioritized and troubleshot customer needs regarding service requests, showcasing excellent problem-solving abilities.
- Maintained detailed records and provided financial and operational reports, highlighting proficiency in data management and reporting.
- Maintained rapport with clients, managers, employees by effective communication and documentation to problem solve, triage and prioritize potential problems.
Office Manager/Operator
Pro-Star Restoration & Services
04.2015 - 04.2021
- Streamlined office processes, regulated communications, and standardized filing systems to facilitate smooth operations.
- Facilitated accounting and payroll functions, demonstrating attention to detail and numerical accuracy.
- Scheduled and placed orders for equipment rentals and supplies, showcasing skills in inventory management and procurement.
- Performed recordkeeping and document filing tasks to organize important company information, emphasizing strong administrative capabilities.
- Liaised with regulatory agencies to address audits, compliance issues and ongoing operational requirements.
Freelancer- Stage Manager
Game Creek Video
06.2002 - 09.2010
- Review framing shots, arranging camera movements and position set for talent/sports commentator.
- Confer with technical directors, crew members, and talent to discuss details of production, such as photography, billboards and script.
- Organized script changes in consultation with producers and mobile television production crew.
Education
Bachelor of Science - Biology & Interdisciplinary Studies
University of Houston - Downtown
Houston, TX08.2021
Associate of Science - Biology
Lone Star College
Tomball, TX05.2006
Skills
- Customer service support
- Strong verbal and written communication
- Problem solving & needs assessment
- Ability to manage multiple inquiries
- Data Entry and Record Keeping
- Attention to detail and accuracy
- Technical: Microsoft Office 365 (Word, Teams, Excel, PowerPoint, and Outlook), Appfolio, and QuickBooks
Timeline
Logistics Coordinator
Sofec
01.2025 - 01.2026
Property Manager
Advantage Asset Management
04.2021 - 07.2024
Office Manager/Operator
Pro-Star Restoration & Services
04.2015 - 04.2021
Freelancer- Stage Manager
Game Creek Video
06.2002 - 09.2010
Associate of Science - Biology
Lone Star College
Bachelor of Science - Biology & Interdisciplinary Studies
University of Houston - Downtown