Hailey Leonard

My responsibilities as a shift leader included:

1. Supervise the daily operations of the store in the absence of a manager.

2. Coaching team members and training new staff.

3. Opening and closing registers, accounting for the daily intake and preparing cash deposits.

4. Handling customer issues and employee disputes.

5. Delivering superb customer service

6. Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.

My responsibilities as a waitress/hostess were:

1. Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

2. Bussed tables during busy periods to assist staff and quickly turn over tables.

3. Remained calm and poised when dealing with difficult customers or during busy shifts.

4.Used cash registers and credit card machines to cash out customers.

5.Greeted new customers, discussed specials and took drink orders.