Peter Leung
Fremont,CA
Summary
Dynamic professional with a proven track record of enhancing efficiency and exceeding performance expectations at FedEx Ground Package System.
Overview
41
41
years of professional experience
Work History
Package Handler
FedEx Ground Package System
12.2022 - Current
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Followed verbal and written instructions to properly move and ship products.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Stored and secured packages in designated areas to prevent damage and theft.
- Supported team morale by fostering positive communication and collaboration among coworkers.
Caregiver
Liuyin Chen
01.2020 - 10.2022
Business Consultant
Self Employed
03.2019 - 12.2020
- Frequently inspected production area to verify proper equipment operation.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Educated staff on organizational mission and goals to help employees achieve success.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Devised and implemented processes and procedures to streamline operations.
- Developed business strategies by conducting comprehensive market research and competitor analysis.
- Increased client satisfaction by implementing tailored solutions for their unique business needs.
- Performed as consultant for startup business in areas of marketing, logistics, and training to various behavioral healthcare service professionals.
- Delivered successful projects within tight deadlines, ensuring consistent client satisfaction and timely project completion.
- Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.
- Led process improvement initiatives that resulted in streamlined workflows and increased overall efficiency within the organization.
- Established strong client relationships through excellent communication and negotiation skills to secure long-term contracts.
- Identified growth opportunities for clients by conducting thorough financial and risk assessments.
- Developed complete business plans and operational strategies for new and existing business.
- Enhanced team productivity by providing guidance on effective time management and prioritization techniques.
- Led restructuring of organization internal processes, resulting in improved performance.
- Mentored junior consultants, fostering professional development and sharing industry expertise.
- Evaluated existing business models, identifying areas of improvement to increase revenue generation potential.
- Streamlined operational processes with the integration of innovative technologies, reducing overall costs.
- Collaborated with cross-functional teams to ensure seamless execution of complex projects while meeting all stakeholders'' expectations.
- Improved client satisfaction with tailored consulting services.
- Led negotiations for clients, securing favorable terms and conditions.
- Streamlined client operations with integration of new technological solutions, enhancing overall efficiency.
- Facilitated collaboration between departments to ensure alignment with strategic goals.
- Developed risk management plans to protect clients against potential threats.
- Conducted due diligence for clients considering mergers or acquisitions.
- Assessed competitive landscapes, providing clients with strategies to outperform rivals.
Business Representative
Self Employed
03.2013 - 03.2019
- Established strong relationships with key stakeholders to maintain communication channels and gather critical feedback for continuous improvement.
- Conducted in-depth market research to identify potential areas of growth and expansion.
- Presented company offerings at industry events, generating interest from prospective clients and partners.
- Evaluated competitors'' strategies to identify strengths, weaknesses, opportunities, and threats that could be leveraged for business success.
- Assisted in the implementation of innovative business strategies, improving overall efficiency and effectiveness.
- Analyzed and interpreted sales metrics to support critical decision-making and establish reliable sources of business intel.
- Developed new business opportunities through regular prospecting and targeted outreach efforts.
- Negotiated contracts for better profit margins, resulting in increased company profitability.
- Built relationships with customers and community to promote long term business growth.
- Set and achieved company defined sales goals.
- Mentored junior team members, facilitating their professional growth and enhancing overall team performance.
- Cultivated long-term partnerships with suppliers/vendors that resulted in cost savings and improved service quality.
- Streamlined client onboarding processes to provide a seamless experience, leading to increased customer retention and loyalty.
- Attended business conferences, maintaining favorable business connections, identifying leads and promoting brand to potential customers.
- Boosted client satisfaction by providing exceptional customer service and addressing concerns promptly.
- Fostered a positive work environment by promoting open communication within the team, encouraging collaboration, and recognizing individual achievements.
- Provided valuable input on product development based on extensive knowledge of customer needs and preferences.
- Developed and managed business relationships with retail store management and employees, visiting branches and supporting cross-regional collaboration through targeted team-building strategies.
- Maintained connections with clients through proactive communication, supporting lead generation and partner satisfaction.
- Increased sales revenue through strategic marketing initiatives and relationship-building with key clients.
- Managed a diverse portfolio of clients, ensuring timely delivery of services while maintaining high-quality standards.
- Implemented cost-saving measures by streamlining processes and utilizing technology to optimize operations effectively.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Collaborated with cross-functional teams to ensure seamless coordination of projects and initiatives.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Consulted with businesses to supply accurate product and service information.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Trained new employees on customer service, money handling and organizing strategies.
- Contributed to event marketing, sales and brand promotion.
- Developed, maintained and utilized diverse client base.
Executive Representative
FKI Engineering Group, Switchgear Division
09.2003 - 02.2013
- Conducted market research to identify new opportunities for business growth and expansion.
- Negotiated contracts with vendors for cost-effective procurement of goods and services as needed for day-to-day operations.
- Enhanced team productivity by implementing new project management tools and strategies.
- Participated in regular status and strategy meetings with customers' senior management to understand and meet needs.
- Spearheaded corporate social responsibility initiatives to promote community engagement and enhance company reputation.
- Helped monitor customer and competitor activity and industry trends.
- Cultivated a culture of continuous improvement through regular performance evaluations feedback discussions.
- Developed comprehensive marketing strategies that increased brand visibility across multiple channels including online platforms.
- Led successful sales initiatives, consistently meeting or exceeding targets through strategic planning and execution.
- Built relationships with customers and community to promote long term business growth.
- Leveraged data-driven insights to make informed decisions about staffing levels, resource allocation, or other key aspects of the operation.
- Helped support business growth by disseminating information that favorably promoted organization products and services.
- Managed budgets effectively to optimize resource allocation and maintain a healthy financial position.
- Implemented process improvements to reduce operational costs while maintaining quality standards.
- Collaborated with cross-functional teams to achieve company objectives and drive overall performance improvements.
- Championed diversity initiatives within the organization leading to a more inclusive work environment.
- Conducted annual business plans and segmentation audits.
- Oversaw the successful launch of several key projects, managing timelines, resources, and expectations efficiently.
- Ensured compliance with industry regulations by establishing internal controls and monitoring practices.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Set and achieved company defined sales goals.
- Negotiated prices, terms of sales and service agreements.
- Informed customers of promotions to increase sales productivity and volume.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Contributed to team objectives in fast-paced environment.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Achieved or exceeded company-defined sales quotas.
- Met existing customers to review current services and expand sales opportunities.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Contributed to event marketing, sales and brand promotion.
- Consulted with businesses to supply accurate product and service information.
- Built diverse and consistent sales portfolio.
- Generated advertising brochure for vendor use.
- Prepared electronic daily field observation reports and summary reports.
- Facilitated employee training sessions in various topics such as leadership skills development or software usage updates.
- Mentored junior staff members, providing guidance on career development and professional growth opportunities.
- Streamlined office operations for increased efficiency with effective communication, task prioritization, and time management.
- Increased client satisfaction by providing exceptional customer service and addressing concerns promptly.
- Optimized business workflows by identifying bottlenecks, implementing innovative solutions, and evaluating results regularly.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Maintained current knowledge of evolving changes in marketplace.
- Presented professional image consistent with company's brand values.
- Kept detailed records of daily activities through online customer database.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Attended monthly sales meetings and quarterly sales trainings.
- Recorded accurate and efficient records in customer database.
- Stayed current on company offerings and industry trends.
- Developed, maintained and utilized diverse client base.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Trained new employees on customer service, money handling and organizing strategies.
Business Director
Falcon Technology Corporation Company
09.1993 - 09.2003
- Led organizational transformation efforts to adapt to evolving industry trends and position the company for long-term success, implementing necessary structural changes while maintaining a focus on core business objectives.
- Enhanced company brand reputation, positioning the business as an industry leader through public relations initiatives and community engagement activities.
- Expanded market presence by identifying untapped opportunities, conducting competitive analysis, and pursuing strategic acquisitions to enhance the company''s portfolio.
- Established key partnerships with industry influencers, creating mutually beneficial collaborations that drove growth opportunities for both parties.
- Negotiated favorable contracts with vendors and suppliers, securing cost-effective arrangements without compromising quality or service levels.
- Developed high-performing teams with targeted recruitment strategies, customized training programs, and ongoing mentorship.
- Boosted sales revenue by implementing strategic marketing campaigns and fostering strong client relationships.
- Spearheaded marketing initiatives.
- Managed day-to-day development issues.
- Developed strategic plans and initiatives.
- Increased employee engagement and satisfaction levels through targeted initiatives such as professional development programs, recognition schemes, and flexible work arrangements.
- Championed corporate social responsibility initiatives that demonstrated commitment to ethical business practices and environmental sustainability efforts.
- Optimized supply chain operations for increased efficiency, implementing inventory control measures to reduce stock discrepancies and improve order fulfillment accuracy.
- Mitigated risks effectively by proactively identifying potential challenges and developing contingency plans accordingly to safeguard against unforeseen obstacles in achieving objectives.
- Implemented data-driven decision-making practices to inform strategic planning efforts and optimize performance outcomes.
- Streamlined project management processes to ensure timely completion of deliverables within established budget constraints while maintaining high-quality results.
- Strengthened customer loyalty through exceptional service delivery standards, addressing concerns promptly with tailored solutions that exceeded expectations.
- Fostered innovation across departments by encouraging creative problem-solving techniques that led to novel ideas and solutions.
- Improved operational efficiency for streamlined processes, optimizing resource allocation and reducing costs.
- Launched new product lines successfully by conducting thorough market research and developing comprehensive go-to-market strategies.
- Fostered strong rapport with clients, vendors, and stakeholders through consistent follow-up and communication.
- Prepared operational and salary budgets.
- Oversaw process improvement initiatives.
- Observed all laws, regulations and other applicable obligations.
- Developed improved recruiting methods to reduce turnover and build highly effective teams.
- Processed employee expense reports quickly to prevent delays in payouts.
- Reconciled business and creative needs.
Project Coordinator
Hopewell Construction Company
04.1989 - 09.1993
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
- Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
- Elevated overall quality of completed projects by consistently monitoring progress and addressing issues proactively.
- Photocopied, distributed and emailed documents to project managers.
- Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
- Responded to requests for information on materials to inquiring parties.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
- Assisted with onboarding newly hired staff members and coached on task prioritization.
Project Assistant
Hopewell Construction Company
11.1983 - 04.1989
- Completed multiple tasks simultaneously to optimize project completion.
- Enhanced team communication by organizing and maintaining accurate documentation of meeting notes, action items, and followups.
- Worked with senior leadership to complete complex projects on time and under-budget.
- Contributed to successful project outcomes by providing comprehensive administrative support to the team.
- Handled administrative duties, filing, and errands.
- Assisted project managers in achieving timely completion of projects through diligent monitoring and tracking of deadlines.
- Provided technical support to project stakeholders to help meet project objectives.
- Supported project delivery on time by assisting in development of project timelines and milestones.
- On-site project management.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Maintained a high level of accuracy in all project documentation, ensuring consistency and clarity throughout the lifecycle of projects.
- Maintained a well-organized document repository for easy access to vital information during the lifecycle of projects.
Education
Graduate Certificate - Building Service
The Hong Kong Polytechnic Institute
Hong Kong06-1982
Skills
- Loading and unloading
- Truck loading and unloading
- Material stacking
- Package pickup and delivery
- Inventory management
- Product identification
- Package loading
English, Cantonese, Mandarin
Understandable with communication and fluently speech with English, Cantonese and Mandarin.
English, Cantonese, Mandarin
Fluent Speak in English, Cantonese and Mandarin
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
Package Handler
FedEx Ground Package System
12.2022 - Current
Caregiver
Liuyin Chen
01.2020 - 10.2022
Business Consultant
Self Employed
03.2019 - 12.2020
Business Representative
Self Employed
03.2013 - 03.2019
Executive Representative
FKI Engineering Group, Switchgear Division
09.2003 - 02.2013
Business Director
Falcon Technology Corporation Company
09.1993 - 09.2003
Project Coordinator
Hopewell Construction Company
04.1989 - 09.1993
Project Assistant
Hopewell Construction Company
11.1983 - 04.1989
Graduate Certificate - Building Service
The Hong Kong Polytechnic Institute
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