Jermaine Hart
Claremont,CA
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 15+ years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
25
25
years of professional experience
1
1
Certification
Work History
IT Coordinator
Cal Poly Pomona University Village
06.2018 - Current
- Supervise student IT workers
- Staff support and management of multi-messaging campaigns, email, phone, networking, task systems, hardware, software etc
- Daily support of hardware, software, and network issues
- Identify related problems and advise on solutions
- Involved setup student housing software (StarRez) for housing college students.
Help Desk Technician/POS
Lakeshore Learning Materials
11.2007 - 06.2018
- Multiple recognition for excellent customer service
- Ongoing phone support along with hardware integration and assembly
- Identify POS system related problems
- Involved in every facet of deploying and supporting POS technology
- Organized web builds for our website for our online customers
- Experience working with routers, switches, DVR’s, laptops, blackberry’s, I-phones, I-pads, MAC and MacBook, IOS, smartphones and tablets, hardware, and software upgrades
- Installing routers and networking pcs for our store locations (60 retail stores across the U.S.) each store has five pcs each
- Experience in Remote pc, Symantec pc anywhere, CSV, EDI, VPN, windows (7, 8 and 10), MAC, Microsoft (Excel, office, and word), SQL, FTP, DSL, LAN, and WLAN connections
- Troubleshooting and resolving any network issues that may occur at any of our locations or on our website
- Hardworking, build positive rapport, flexible and motivated to learn.
Mental Health Worker
College Hospital
06.2005 - 11.2007
- Act as a patient advocate to persons served by College Hospital
- Development and Implemented Instructional program and chart on patient behavior
- Provide a safe environment for patients and their staff (sometimes 1:1)
- Work directly with behaviorally challenged adolescents and DDMI patients
- Three certificates of outstanding work on DDMI training series (10-07).
Activities Coordinator/Site Manager
Lizzie’s Board and Care
02.2005 - 06.2005
- Supervisor of 5 staff members
- Implemented and developed instructional interactive activities for mental health patients
- Assisted individuals in integrating into their new community
- Gained knowledge of Crisis intervention techniques
- Maintained, troubleshooted and repaired computer software and network.
Deputy Sherriff
West Palm Beach Sheriffs Dept.
06.2003 - 02.2005
- Worked in intake: Processing inmates
- Maintained order and a safe working environment for staff and other inmates
- Proficient in software used for processing as well as Microsoft software
- Patrolled unit and enforced policy among inmates
- Maintained department computer hardware and database functions.
Volunteer-Mt.C Baptist Church
Clewiston, Florida
01.2000 - 02.2005
- Trained church members in basic computer functions
- Microsoft office, labeling computer parts and functions, web browsing and set up email accounts for members
- Developed/organized church computer stations
- Networked computers.
Corrections Officer
Belle Glade, Florida
01.1999 - 06.2003
- Inmate intake and processing at Wacken Hut Corrections facility
- Proficient in NCIC Federal software for background checks of inmates
- Troubleshooting knowledge obtained from working with NCIC Federal software over three years.
Education
Skills
- Technical Troubleshooting
- IT Standards
- System Integration
- Database Management
- Help Desk Management
- IT Operations
- Hardware Installation
- IT Documentation
- Customer Support
- IT Compliance
References
References are available upon request.
Certification
- SQL
- Programming
- HTML & CSS
- Website Build
Timeline
IT Coordinator
Cal Poly Pomona University Village
06.2018 - Current
Help Desk Technician/POS
Lakeshore Learning Materials
11.2007 - 06.2018
Mental Health Worker
College Hospital
06.2005 - 11.2007
Activities Coordinator/Site Manager
Lizzie’s Board and Care
02.2005 - 06.2005
Deputy Sherriff
West Palm Beach Sheriffs Dept.
06.2003 - 02.2005
Volunteer-Mt.C Baptist Church
Clewiston, Florida
01.2000 - 02.2005
Corrections Officer
Belle Glade, Florida
01.1999 - 06.2003
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