Monika Raezer

Federal Government Contract for the US Air Force National Guard (Biddle Air Force National Guard Base) for the 111th Attack Wing Squadron and the 201st REDHORSE Squadron.

Worked only 1 Weekend Per Month for 1 Day about 4 to 5 Hours.

Maintained a Federal Government Security Clearance.

Performed Urinalysis Duties.

• Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
• Developed effective working relationships with team members across multiple departments.
• Attended regular training sessions on updates and changes within the industry or organization.
• Stayed current on relevant product and service offerings as well as competitor pricing models.
• Resolved customer complaints in a timely manner to ensure customer satisfaction.

• Developed and maintained relationships with existing clients to ensure customer satisfaction.
• Generated new sales leads through cold calling and networking activities.
• Conducted market research to identify potential customers and their needs.
• Organized client visits, presentations, product demonstrations and trade shows.
• Analyzed customer feedback to improve products and services.
• Created detailed reports on daily, weekly, and monthly sales activity.
• Attended industry events such as conferences, seminars.
• Identified opportunities for cross-selling additional products and services.
• Reviewed monthly performance against targets set by management team.
• Adhered to established policies and procedures when handling customer accounts.

• Taught and assisted student in learning English, creating tailored lesson plans and study guides on subject matter
• Met with my Chinese student on a One-on-One Basis and discussed educational goals and expectations to initiate success strategies
• Taught a Chinese Native who has been in the USA since June 2016 to now in becoming Fluent in English
• Also, I am Certified in Teaching English as an ESL Teacher
• Developed and implemented individualized lesson plans to meet the needs of each student.
• Provided feedback on pronunciation, grammar, and vocabulary usage in English language conversations.
• Conducted one-on-one tutoring sessions with students to help them improve their English skills.
• Identified areas of improvement for each student and created customized learning plans accordingly.
• Encouraged students to practice speaking English in class by using conversation starters and prompts.
• Corrected errors made during spoken or written exercises in order to foster understanding of correct grammar usage.

• Attended court proceedings to accurately transcribe verbatim statements and testimony.
• Transcribed lengthy legal documents, such as depositions, hearings, trials and meetings.
• Reviewed transcripts for accuracy prior to submission to clients.
• Edited transcripts for grammar and spelling errors using Microsoft Word.
• Developed professional relationships with judges, court personnel and other reporters in order to maintain a high level of customer service.
• Assisted attorneys with preparation for trial by providing them with copies of the transcriptions from previous proceedings.
• Provided technical support for courtroom audio and visual systems when necessary.
• Created rough drafts of transcripts in real time using shorthand methods during trial proceedings.
• Evaluated and edited transcriptions to verify error-free reporting.
• Ensured compliance with applicable laws governing verbatim hearing reporting services.
• Troubleshot technical issues that arose during proceedings or while creating digital files.
• Applied various specialty equipment and recording devices to capture and document required information.
• Reiterated documented information to provide details of prior conversations.
• Transcribed speech to text for hearing-impaired individuals involved in or watching proceedings.
• Drafted legal papers and managed complaints, summons and interrogatories.
• Attended speaking engagements to contextualize spoken communications into detailed documentation.

• Assisted with planning and implementing activities for elderly residents, including art classes, music therapy, and physical exercise.
• Organized special events such as birthday celebrations and holiday parties.
• Provided one-on-one assistance to individuals with mobility issues during recreational activities.
• Facilitated group discussions among senior citizens on topics of interest.
• Encouraged participation in various recreational activities by providing verbal cues and positive reinforcement.
• Promoted socialization among the elderly by facilitating interactive games and engaging conversations.
• Led daily walks around the facility grounds to promote physical activity among residents.
• Ensured that all participants were safe during recreational activities by monitoring their behavior and responding quickly to any medical emergencies.
• Created an atmosphere conducive to relaxation through soothing music or aromatherapy.
• Developed creative ways to engage residents who had difficulty focusing on specific tasks.
• Helped residents find meaningful hobbies which could be pursued at their own pace.
• Kept detailed records of each participant's progress throughout the program period.
• Tallied data of behaviors and performance during activities in daily tracker.
• Established daily routines to keep tasks on schedule, communicating clear expectations to parties.
• Selected movies and video media appropriate for and interesting to target audience.
• Assisted with activity assessments and evaluations to develop curriculum.

• Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
• Developed effective working relationships with team members across multiple departments.
• Attended regular training sessions on updates and changes within the industry or organization.
• Stayed current on relevant product and service offerings as well as competitor pricing models.
• Participated in daily huddles with team members in order to discuss common goals and objectives.
• Resolved customer complaints in a timely manner to ensure customer satisfaction.
• Processed orders, forms, applications, and requests accurately and efficiently.
• Maintained records of customer interactions, transactions, comments, and complaints.
• Assisted customers with navigating the company's website to locate desired information or items for purchase.
• Utilized knowledge base to answer inquiries from customers quickly and effectively.
• Answered, screened and processed high volume of calls daily with call management system and web-based communications.
• Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
• Analyzed data collected during each call in order to identify trends in customer feedback.
• Maintained strong call control and quickly worked through scripts to address problems.
• Updated customer accounts, addresses and contact information within call management databases.
• Assisted customers with inquiries and transactions to meet productivity goals and achieve profit growth.
• Consulted with customers to resolve service and billing issues.
• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Updated databases with new and modified customer data.
• Referred unresolved customer grievances to designated departments for further investigation.
• Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
• Kept records of customer interactions or transactions, thoroughly recording details of inquiries.

• Coordinated the daily scanning of documents into the system and ensured accuracy of all scanned data.
• Reviewed, verified and updated document information in accordance with established procedures.
• Managed inventory and supply levels to ensure sufficient stock for peak hours.
• Maintained accurate records of all deliveries, sales and orders.
• Supervised cashiers in the checkout process ensuring accuracy and efficiency.
• Trained new staff on store policies and procedures.
• Provided exceptional customer service by responding to inquiries and resolving complaints in a timely manner.
• Conducted regular audits of perishables to ensure quality standards were met at all times.
• Prepared monthly financial statements for review by management team members.
• Scheduled maintenance activities for equipment used throughout the store such as coolers, freezers.
• Resolved conflicts between staff members in a professional manner.
• Evaluated employee performance through observation and feedback sessions.
• Delivered expert customer service to store patrons and assisted with locating desired items.
• Assessed grocery store for cleanliness and checked proper stocking of shelves, refrigerated section and freezers.
• Communicated regularly with vendors regarding orders placed and delivery dates.
• Adhered to company policies regarding product ordering, storage, handling and pricing.
• Maintained comprehensive compliance with workplace and food safety standards to protect staff and customers.
• Drove consistent grocery sales with effective merchandising and promotions implementation.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Lead by example and took responsibility for all actions drive culture of performance excellence.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Counted and balanced registers.
• Delegated work to staff, setting priorities and goals.
• Responded to customer inquiries and delivered appropriate information after carefully researching issues.
• Identified appropriate solutions to minimize issues and quickly solve problems.
• Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
• Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
• Collaborated with company departments to guarantee cohesive branding and strategic product placement.
• Built lasting client relationships by organizing and planning sales events.
• Supported long-term business strategies, generating guest relations feedback for process improvements.

• Managed complaints and inquiries from guests promptly and professionally.
• Assisted guests with transportation needs, booking taxi cabs or rental cars when necessary.
• Provided concierge services including restaurant recommendations or directions around town.
• Resolved guest challenges and complaints by applying resourceful and actionable solutions.
• Provided guest assistance and information regarding local attractions and points of interest.
• Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Intensive Kidney Care

• Analyzed large datasets to identify trends, patterns and correlations for business insights.
• Developed dashboards with Tableau to monitor key performance indicators.
• Created predictive models to forecast customer behavior.
• Provided data-driven solutions to support decision making.
• Gathered requirements from stakeholders to design data models and reports.
• Translated raw data into meaningful information using statistical techniques.
• Leveraged SQL queries to extract, transform and load data into databases.
• Optimized existing database structures for better performance on analytics tasks.
• Collaborated with stakeholders across the organization to understand their needs from a data perspective.
• Developed scorecards that accurately measured success metrics.
• Built visualizations that enabled users to quickly interpret results from complex analyses.
• Integrated external APIs with internal systems for improved analytics capabilities.
• Utilized advanced analytics tools such as SAS, SPSS, Excel PowerPivot, to manipulate large volumes of structured and unstructured data sets.
• Provided supporting information to substantiate research findings.
• Collected, tracked and reviewed data to evaluate business and market trends.
• Utilized data analysis to monitor process efficiencies and identify data integrity exceptions.
• Conducted data analysis to prepare forecasts and identify trends.
• Assisted with efforts to track, evaluate and report on impact of programs using multiple data sources.
• Leveraged software to compile and model data.
• Audited internal data and processes to identify and manage initiatives, improving business performance.
• Interacted with non-technical stakeholders to deliver analyses and answer questions on deliverables.
• Assisted integration of internal and external data tools and products, maintaining stability and performance across systems.

Remote State of Pennsylvania Contract with the State of Pennsylvania Unemployment Compensation during COVID 19 Pandemic.

Worked as a Triage Ticket Generator/Customer Service Representative as a Liaison to the State of Pennsyvania Unemployment Compensation Claims Examiners regarding Unemployment Compensation Claims regarding Regular UC, PUA and PEUC Claims.

• Provided excellent customer service to resolve customer complaints in a timely manner.
• Performed administrative tasks such as filing paperwork, updating databases and generating reports.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.
• Identified areas of improvement in customer service processes and suggested changes accordingly.
• Developed strong relationships with customers by providing personalized assistance and support.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Answered inbound calls, chats and emails to facilitate customer service.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Demonstrated excellent communication skills in resolving product and consumer complaints.

Federal Government Contract and Maintained Federal Government Security Clearance.

• Performed taking Calls of 250 Calls per Shift
• Maintained Calmness.
• Provided customer service support to customers over the phone and by email.
• Handled customer inquiries and complaints in a timely manner.
• Identified customer needs and provided appropriate solutions.
• Researched required information using available resources.
• Developed strategies to improve quality of customer service delivery.
• Analyzed call trends to identify areas of improvement for customer service processes.
• Collaborated with other teams within the organization to resolve complex issues related to customers' accounts.
• Adhered to company's established protocols for handling confidential data.
• Ensured compliance with applicable laws and regulations for provision of services.
• Managed multiple tasks simultaneously while providing excellent customer service experience.

• Adhered to company policies and scripts to consistently achieve call-time and quality standards
• Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores
• Documented and detailed calls and complaints using call center's CRM database
• Initiated termination of customer contract upon request
• Resolved customer complaints and addressed emergency requests and needs
• Detailed payment options and transferred customers to billing department for payment or further questions regarding bill
• Compiled customer feedback and recommended service delivery improvements to management
• Conferred with customers about concerns with products or services to resolve problems and drive sales
• Educated customers on current promotions, upgrades or new offerings available under current plan
• Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
• Managed over 100 Calls Per Day

• Greeted customers and provided exceptional customer service.
• Provided accurate information about products, prices and services.
• Processed transactions using a point-of-sale system.
• Maintained up-to-date knowledge of store merchandise and policies.
• Handled customer complaints in a professional manner.
• Demonstrated product features and benefits for customers' needs.
• Conducted inventories on a regular basis to track stock levels.
• Upsold additional items based on customer interests and needs.
• Tracked sales performance metrics to identify trends in the market place.
• Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
• Suggested ideas for improving store operations and increasing profits.
• Ensured compliance with all safety regulations while handling hazardous materials.
• Maintained cleanliness of store environment including floors, windows, displays.
• Collaborated with management teams to develop innovative marketing strategies.
• Engaged customers in friendly, professional dialogue to determine needs.
• Helped customers find specific products, answered questions and offered product advice.
• Analyzed customer feedback data to recommend improvements in service quality.
• Answered incoming telephone calls to provide store, products and services information.
• Assessed customer needs to provide assistance and information on product features.
• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
• Developed trusting relationships with customers by making personal connections.
• Built and maintained relationships with peers and upper management to drive team success.

• Established nutritious meal plans and prepared daily offerings to meet my Father's Dietary needs
• Documented Vitals, Behaviors and kept abreast with his Medications
• Maintained a Clean Home
• Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
• Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping
• Kept close eye on client vital signs, administered medications and tracked behaviors to keep Doctor's and others well-informed
• Helped clients maintain optimal health by overseeing medication administration and all doctor's appointments
• Provided safe mobility support to help my Father move around personal and public spaces
• Assisted my Father with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness
• Supported my Father with mental support and physical activities to accomplish quality of life and sustain needs
• Turned and positioned bedbound Father (later until his Death) to prevent bedsores and maintain comfort levels

• Answered constant flow of customer calls with up to 250 calls in queue per shift
• 250 Calls was the Daily Quota per each 8 Hour Shift
• Kept Records of all Conversations in the Health Insurance Call Center Database in a Comprehensible Fashion
• Performed duties from Reading Script to Answer Questions and other pertinent Data of Patient; Power of Attorney; other Family Member and/or Caregiver into Computer for the Health Insurance Records
• Assured Quality and Maintained Equipment
• Offered Customer/Patient Assistance
• Managed a Large abundance of Calls in a Timely Manner per each Shift
• Followed Call Scripts as they were on the Computer Screen
• Identified Customer/Patients Needs in either English or German - (I am Fluent in both Languages)
• Maintained a Goal of Meeting Personal/Team Qualitative and Quantitative Targets

• Established nutritious meal plans and prepared daily offerings to meet my Fiance's dietary needs
• Assisted my Fiance with personal requirements, including keeping spaces clean and helping with grooming
• Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
• Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping
• Provided companionship to family members by engaging in conversation, playing games, or reading books.
• Transported family members to medical appointments and other errands as needed.
• Organized medications for family members and administered them according to directions.
• Provided emotional support and encouragement to family members who were ill or disabled.
• Responded quickly to any emergency situations that arose during caregiving sessions.
• Monitored vital signs of patient when necessary and reported changes to the appropriate personnel.
• Collaborated with healthcare professionals to ensure proper care was being provided.
• Educated families on available resources such as home health aides or community programs.
• Assisted family member with daily activities, such as bathing, dressing and grooming.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Recognized and reported abnormalities or changes in patients' health status to case manager.
• Provided safe mobility support to help patients move around personal and public spaces.
• Maintained strong connections within caregiver community to gain continuous knowledge.
• Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.

• Worked as an Event Specialist Consistently on Saturdays Only for 3-4 Hours
• This was a 6 Month Duration Marketing Project
• Promoting Bayer Bioadvanced Chemicals for Lawn and Garden - namely Products/ Chemicals which the Name says it all to keep Weeds and Pests from Destroying ones Lawn and Garden
• Maintained Inventory Records of Product
• Developed Event Concepts
• Organized Marketing Material as it pertained to Bioadvanced Bayer Lawn and Garden Chemicals and pest Control
• Assisted in Sales of this Product
• Answered Customer's Questions about this Product
• Led vendor negotiations to obtain cost-effective services and products
• Evaluated existing plans, processes and events planning services to identify opportunities for improvement
• Developed planning strategies while creating and maintaining best practices for budgets, project plans, event timelines and presentations

• Managed quality assurance program including on site evaluations, internal audits and customer surveys
• Monitored social media and online sources for industry trends

• Snapped professional quality photographs to use on social media channels for promotional campaigns
• Organized and stocked merchandise to keep necessary levels for sales demand
• Analyzed consumer usage patterns to identify trends and target key demographics
• Planned and organized sampling events by working hand-in-hand with retail store managers and leaders
• Increased brand awareness through event marketing, demonstrations, sales and brand promotion
• Developed and managed communications strategies, plans and budgets
• Contributed ideas to concept development, strategic planning and business operations
• Managed project deadlines and monitored milestones through completion stage

• Communicated product value, quality and style to educate and entice potential customers
• Planned and organized sampling events by working hand-in-hand with retail store managers and leaders
• Organized and stocked merchandise to keep necessary levels for sales demand
• Increased brand awareness through event marketing, demonstrations, sales and brand promotion

• Inspected ingoing and outgoing shipments to verify accuracy and prevent errors
• Alerted supervisors and coworkers of hazards and other issues for quick resolutions
• Quickly answered all job-related inquiries from supervisor and delivered updates on anticipated task completion times
• Emptied aisles of debris, cleaned floors and rearranged inventory to provide tidy and obstacle-free warehouse floor
• Recorded information, shortages and discrepancies to keep records current and accurate
• Fastened documentation, including receipts, packing slips and bill of lading, to shipments leaving facility
• Kept storage areas organized, clean and secure to fully protect company assets
• Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first
• Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability
• Verified quantity and description of materials received by checking merchandise against packing list
• Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
• Removed jams and unblocked conveyor system to maintain flow of goods
• Strapped items down over protective padding to secure throughout transportation
• Used hand-held scanners and physical logs to accurately track item movements
• Surrounded items in cling film, padded blankets and tape to protect from damage
• Coordinated daily work strategies, following oral and written instructions to properly move and ship products
• Prepared pallets of boxes for easy transportation between customer and storage locations
• Prevented load shifting or damage by using bracing and strapping techniques
• Streamlined material delivery processes which increased efficiency and reduced downtime
• Resolved conflicts and negotiated mutually beneficial agreements between parties

• Reported facility and room maintenance problems to appropriate personnel for immediate remediation
• Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel
• Protected guest valuables with main safe or in individual boxes to maximize security
• Kept accounts in balance and ran daily reports to verify totals
• Planned coverage needs and organized services to support incoming special events
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
• Updated customer accounts with add-on room charges, including minibar use and room service bills
• Immediately contacted housekeeping staff and maintenance department regarding guest room issues to promote quick remediation
• Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours
• Utilized my Fluency in German and Fluency in English with interacting with Guests

• Picked products for specific routes and estimated weight, height and center of balance to calculate precise placements
• Checked inventory and selected various products from specific locations based upon customer orders and availability
• Conducted in-depth inspections of both incoming and outgoing shipments to support quality assurance goals
• Protected materials during transport by correctly assembling boxes and crates
• Kept records accurate and current by documenting all movements in company system
• Achieved production targets by maintaining high productivity levels and communicating effectively with team members regarding orders and fulfillment
• Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents
• Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins
• Willingly took on extra hours and shifts during busy periods to meet tight shipping deadlines
• Checked packing slips and other documentation to appropriately box items requested by clientele
• Accurately measured and weighed packages to review dimensions and verify compliance with specifications
• Trained new employees on warehouse protocols and answered task-related inquiries to help with job role adjustment
• Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse
• Scanned packages and boxes and moved to loading dock for shipment

• Provided safe mobility support to help my Mother move around personal and public spaces
• Supported my Mother with mental support and physical activities to accomplish quality of life and sustain needs
• Assisted my Mother with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness
• Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
• Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
• Organized medications for family members and administered them according to directions.
• Prepared nutritious meals for family members following dietary guidelines.

• Contributed to team results in fast-paced Package Handling/Warehouse/Production/Manufacturing environments
• Followed all policies, regulations, dress codes and schedules
• Maintained excellent attendance record, consistently arriving to work on time
• Supported needs of stic Airfeight Small Sort Package Handler skill and efficiency
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
• Kept storage areas organized, clean and secure to fully protect company assets
• Labeled packages according to instructions provided on work orders
• Assembled, sealed and loaded packages into correct trucks
• Coordinated daily work strategies, following oral and written instructions to properly move and ship products
• Sorted items according to its destination
• Used hand-held scanners and physical logs to accurately track item movements
• Loaded, unloaded and moved material to and from storage and production areas

• Counted cash in register drawer at beginning and end of shift
• Assisted customers by answering questions and fulfilling requests
• Checked prices for customers and processed items sold by scanning barcodes
• Answered questions about store policies and concerns to support positive customer experiences
• Worked closely with Management to solve problems and handle customer concerns
• Restocked, arranged and organized merchandise in front lanes to drive product sales
• Reconciled cash drawer at start and end
• Greeted customers in a friendly and professional manner.
• Processed payments by accepting cash, credit cards, and checks.
• Balanced the register at the end of each shift.
• Assisted customers with inquiries about products and services.
• Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
• Stocked shelves with merchandise when needed.

• Answered customer inquiries over the phone and via email in a timely manner.
• Resolved customer complaints regarding products or services.
• Processed orders for customers, including order entry and credit card processing.
• Identified opportunities to upsell additional items or services to customers.
• Utilized computer systems to track customer accounts and process orders efficiently.
• Developed positive relationships with customers through friendly interactions while providing excellent service.
• Attended training sessions on new products or services to remain knowledgeable about offerings.
• Collaborated with other departments within the organization to ensure customer needs were met in a timely manner.
• Monitored inventory levels daily and placed orders when necessary.
• Updated databases with new and modified customer data.
• Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
• Supported sales team members to drive growth and development.
• Referred unresolved customer grievances to designated departments for further investigation.
• Collected deposits or payments and arranged for billing.
• Conferred with customers by telephone or in person to provide information about products or services and take orders.

• Applied highly effective selling skills while properly engaging and presenting solutions to customers
• Met all customer call guidelines including service levels, handle time and productivity
• Adhered to safety processes and procedures when stocking store to avoid falls and other injuries
• Greeted customers and directed to requested products
• Inspected floor displays, noted missing items and immediately replenished merchandise
• Blocked and faced products on displays and shelves in accordance with company policy
• Accepted delivered packages, verified products and checked delivery totals to keep system records current and accurate
• Rang up customer purchases and carefully counted back currency and bills, reducing drawer errors 100%
• Supported promotional plans by updating signage with price changes
• Delivered store policy information to patrons at checkout, reducing customer service complaints and calls
• Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage
• Calculated correct order totals, updated accounts and maintained detailed records for inventory management
• Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products
• Applied security and loss prevention training toward recognizing risks and reducing store theft
• Maintained organized, presentable merchandise to drive continuous sales
• Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
• Maintained records related to sales, returns and inventory availability
• Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
• Tracked stock using company inventory management software
• Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
• Engaged with customers to effectively build rapport and lasting relationships
• Prepared merchandise for sales floor by pricing or tagging
• Educated customers on promotions to enhance sales
• Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications
• Delivered high level of assistance by locating products and checking store system for merchandise at other sites
• Counted cash in register drawer at beginning and end of shift
• Reviewed and resolved differences between accounting information and cash drawer
• Assisted customers by answering questions and fulfilling requests
• Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers

• Developed and implemented sales strategies to increase market share.
• Established relationships with key clients, while maintaining existing customer base.
• Created and presented monthly reports to management on sales performance.
• Analyzed data to identify trends in customer behavior and develop plans accordingly.
• Identified and developed new markets for products or services.
• Performed analysis of current processes within the sales department to identify areas needing improvement.
• Participated in negotiations with vendors regarding product purchases or contracts.
• Researched potential customers using various sources such as public records, web searches.
• Developed pricing strategies that would maximize profits while still remaining competitive in the market.
• Tracked monthly sales to generate reports for business development planning.
• Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
• Maintained accurate records of all transactions between customers and company representatives.
• Performed sales consultations and educated clients on products and services.
• Analyzed business and sales targets using critical problem-solving skills.
• Achieved company growth and brand development through market expansion and sales.
• Created and maintained sales environment to support business objectives.

• Improved sales processes to streamline customer acquisition and onboarding strategies
• Initiated new sales and marketing plans for product roll-outs, including developing sales, distribution and media strategy
• Researched and customized service proposals for clients to meet requirements and set profitable compensation scale
• Used consultative sales techniques to pinpoint customers' advertising needs and close on short-term and long-term sales contracts
• Developed strong relationships with advertisers and negotiated pricing following established procedures
• Organized company files and created support system to decrease workload and increase productivity of account managers
• Used cold calling to reach out to local medical Professionals; Hospitals; etc
• Needing new personnel or job advertising and services
• Referred customers to various services by evaluating needs and providing recommendations

• Kept work area clean, neat and organized to prevent accidents, mishaps and misplaced tools
• Read and interpreted blueprints, sketches and specifications and set up Stone Grinding Wheel on my Platform prior to beginning work Shift
• Adhered to all standard safety and compliance requirements, which decreased minor accidents by 90%
• Worked closely with others in team-oriented settings to maintain line productivity especially when utilizing various Hand Tools in Quality Control of the Parts for John Deere Tractor and Mack Truck Parts mainly and which were various Sizes and Weights
• Moved finished work to correct staging area for disposition
• Kept equipment in good working order by calibrating settings and performing minor maintenance
• Finished projects by Removing the Gate off of the Parts as they came out of the Furnace to achieve smooth edges and meet tolerances outlined in blueprints, work orders and company quality standards
• Increased productivity by closely inspecting machine parts and replacing worn components quickly to optimize performance
• Monitored grinding wheels during operation and use to assess functionality and maintain safety
• Read daily work orders to appropriately set up machines for daily needs and specific task such as tool sharpening
• Reviewed processing schedules and production orders concerning inventory requirements, staffing requirements, work procedures and duty assignments, considering budgetary limitations and time constraints

• Offered advice and assistance to customers, paying attention to special needs or wants
• Regularly exceeded daily sales and product add-on quotas
• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
• Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction

• Examined incoming materials and compared to documentation for accuracy and quality
• Documented production information via daily system logs and discussed non-conformance issues with management
• Located and picked merchandise weighing up to 50 + pounds to fulfill Varied daily customer orders

• Achieved production targets by keeping close eye on materials flow and recalibrating settings to resolve issues
• Adhered to quality assurance standards through frequent inspections, sampling and deficiency corrections
• Followed all policies, regulations, dress codes and schedules
• Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
• Boosted quality and effectiveness by maintaining stamina and hand dexterity to handle any challenge
• Maintained quality assurance and customer satisfaction objectives
• Performed preventive maintenance to maintain optimal productivity and increase equipment lifetime
• Directed and coordinated production, processing, distribution and marketing activities

• Increased customer satisfaction by resolving Decorative Ribbon (made by this Company) issues
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
• Maintained excellent attendance record, consistently arriving to work on time
• Completed clerical tasks such as filing, copying and distributing mail
• Monitored social media and online sources for industry trends
• Drove operational improvements which resulted in savings and improved profit margins
• Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
• Loaded, unloaded and moved material to and from storage and production areas
• Developed team communications and information for Accounts and other Miscellaneous meetings both here at the Dayton, NJ USA Headquarters for SOPP America

• Maintained excellent attendance record, consistently arriving to work on time
• Increased customer satisfaction by resolving USairways Passenger issues in English, German and French
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
• Resolved conflicts and negotiated mutually beneficial agreements between parties
• Completed clerical tasks such as filing, copying and distributing mail

• Produced highly accurate internal and external letters and memoranda
• Created and updated physical records and digital files to maintain current, accurate and compliant documentation
• Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks
• Delivered top-notch administrative support to office staff, promoting excellence in office operations
• Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements
• Resolved customer concerns efficiently to promote satisfaction and loyalty
• Handled incoming and outgoing mail
• Scheduled meetings booked meeting rooms and prepared meeting agendas
• Monitored and managed expenses with allotted budgets and reviewed and approved expense reports
• Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs low
• Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies
• Handled client correspondence and tracked records to foster office efficiency
• Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
• Assessed urgency and priorities before accepting or declining appointments and meetings with CEO

• Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery
• Emptied aisles of debris, cleaned floors and rearranged inventory to provide tidy and obstacle-free warehouse floor