Clara Mendez
Levittown
Summary
Patient support professional with strong expertise in patient care, communication, and problem-solving. Proven track record in providing empathetic support and ensuring patient satisfaction. Known for effective team collaboration, adaptability, and delivering results in dynamic healthcare environments. Skilled in patient intake, medical records management, and navigating healthcare systems.
Overview
21
21
years of professional experience
Work History
Sr. Patient Support Specialty
ConnectiveRX
11.2020 - Current
- Served as a liaison between patients, families, physicians, and other healthcare professionals to facilitate clear communication.
- Provided empathetic support to patients during difficult medical situations, fostering trust and rapport.
- Rreviewed claims for reimbursement request, and Posted payments and processed refunds.
Patient Accounts Representative
Healthfirst NY
12.2019 - 03.2020
- Answered telephone calls, responded to inquiries for medical equipment and services, recorded patient details, coordinated customer inquiries, knowledge of timely filing and common billing errors.
- Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
Patients accounts Representative Verifications and Authorizations
Advanced Molecular Diagnostics, LLC
01.2015 - 12.2019
- Determined medical necessity, obtained authorizations, verified insurance eligibility, kept current with pricing models and regulations, utilized various communication tools, followed up with payers for timely resolution.
- Trained new hires on internal processes and systems, promoting a smooth onboarding experience for team members.
Receptionist, Registration, Patient Accounts Rep
St Joseph's Hospital
03.2004 - 12.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
Education
Medical Assistant - Health Education
Fox Institue
Clifton, NJ12.2009
High School Diploma -
JFK High School
Paterson, NJ06.1998
Skills
Patient confidentiality
Follow-up Coordination
Healthcare industry understanding
Insurance Verification
Medical terminology knowledge
Escalation management
Customer Service
Records Management
Timeline
Sr. Patient Support Specialty
ConnectiveRX
11.2020 - Current
Patient Accounts Representative
Healthfirst NY
12.2019 - 03.2020
Patients accounts Representative Verifications and Authorizations
Advanced Molecular Diagnostics, LLC
01.2015 - 12.2019
Receptionist, Registration, Patient Accounts Rep
St Joseph's Hospital
03.2004 - 12.2013
Medical Assistant - Health Education
Fox Institue
High School Diploma -
JFK High School
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