Summary
Overview
Work History
Education
Skills
Timeline
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Alexius Abner

Laurel,MS

Summary

Dedicated office worker skilled at using MS Office and Google to create exceptional communications, presentations and spreadsheets. Maximizing customer satisfaction and exceeding business objectives with organized approach and strong multitasking abilities. Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision. Organized office professional with top-notch administrative skills and solid background in customer service industry. History surpassing business targets, satisfying customer demands and contributing to team success. Independently handles clerical needs and correspondence to support smooth business operations. Industrious Office Clerk with expertise in handling any office needs and focus on optimizing system performance. Friendly, respectful and team-oriented with extensive clerical and records management experience. Clear communicator skilled at multitasking with strong prioritization and planning abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience
7
7
years of post-secondary education

Work History

Helper Clerk

Howard's Industry
Laurel, MS
04.2016 - 09.2017
  • Produced high-quality communications for internal and external use.
  • Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
  • Managed tax drawers, resolved variances and filed company receipts.
  • Interacted with customers by phone, email or in-person to provide information.
  • Prepared meeting rooms and materials and recorded important information.
  • Verified transactions, product orders and shipping dates and entered information into databases and reports.
  • Routed business correspondence, documents and messages to correct departments and staff members.
  • Arranged meetings and coordinated resources for use by attendees.
  • Edited documents to keep company materials free of grammar errors.
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.

Customer Service Representative

General Dynamic Information Technology
Hattiesburg, MS
07.2015 - 08.2017
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Recorded account information to open new customer accounts.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Collected and analyzed customer information to prepare product or service reports.
  • Responded to customer requests for products, services and company information.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Entered orders into [Type] computer database system.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Implemented and developed customer service training processes.

Nursing Assistant

Alden Pointe
Hattiesburg, MS
09.2016 - 02.2017
  • Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs.
  • Documented care actions by completing records and logs in medical software system.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

Waitress

Logans Roadhouse Grill
Hattiesburg, MS
05.2015 - 08.2016
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Inspected dishes and utensils for cleanliness.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
  • Used cash registers and credit card machines to cash out customers.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Informed customers about daily and seasonal specials.

Waitress

TGI Fridays
Hattiesburg, Mississippi
08.2013 - 12.2014
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Inspected dishes and utensils for cleanliness.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Used cash registers and credit card machines to cash out customers.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

Education

High School Diploma -

Oak Grove High School
Hattiesburg, MS
08.2008 - 05.2012

Biology

Mississippi State University
Starkville, MS
08.2013 - 05.2014

Associate of Science - Nursing

Jones County Junior College
Ellisville, MS
02.2020 - Current

Skills

    File and database management

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Timeline

Associate of Science - Nursing

Jones County Junior College
02.2020 - Current

Nursing Assistant

Alden Pointe
09.2016 - 02.2017

Helper Clerk

Howard's Industry
04.2016 - 09.2017

Customer Service Representative

General Dynamic Information Technology
07.2015 - 08.2017

Waitress

Logans Roadhouse Grill
05.2015 - 08.2016

Waitress

TGI Fridays
08.2013 - 12.2014

Biology

Mississippi State University
08.2013 - 05.2014

High School Diploma -

Oak Grove High School
08.2008 - 05.2012
Alexius Abner