Sydney Castner
Las Vegas
Summary
Diligent waitress and food expediter with solid background in providing exceptional customer service in fast-paced dining environments. Experience in luxury resorts on the Las Vegas strip. Successfully handled high-volume tables, ensured customer satisfaction, and supported team efficiency. Demonstrated adaptability and multitasking skills consistently in dynamic situations.
Overview
9
9
years of professional experience
Work History
Caterer
Art Of Cooking
01.2021 - Current
- Provided friendly, courteous service to create memorable moments for guests.
- Enhanced client satisfaction by providing personalized catering services tailored to individual preferences and dietary requirements.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Communicated with event coordinators and facility management to obtain appropriate catering accommodations.
Waitress
Darden
03.2023 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Food Runner
The Cosmopolitan Hotel and Casino
02.2022 - 11.2022
- Seasonal position at Overlook Grill and Boulevard pool
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
- Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
- Managed food presentation before delivery, ensuring all dishes met quality standards.
Waitress Supervisor
Dine Brands
01.2016 - 02.2022
- Upheld company policies and procedures while providing guidance to waitstaff on proper etiquette, presentation skills, and conflict resolution techniques.
- Addressed customer complaints with empathy and efficiency, turning potential negative experiences into positive outcomes.
- Strengthened team morale and cooperation by organizing regular training sessions.
- Adapted quickly to menu changes, ensuring team was always informed and prepared.
Education
High School Diploma -
Legacy High School
150 W Deer Springs Way, North Las Vegas, NV 8908406-2014
Skills
- Customer service
- Strong multitasking
- Safe food handling
- Complex Problem-solving
Timeline
Waitress
Darden
03.2023 - Current
Food Runner
The Cosmopolitan Hotel and Casino
02.2022 - 11.2022
Caterer
Art Of Cooking
01.2021 - Current
Waitress Supervisor
Dine Brands
01.2016 - 02.2022
High School Diploma -
Legacy High School
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