BRIANNA M WALKER
Fayetteville,NC
Summary
Results-oriented Accounts Receivable Analyst with a strong ability to manage and analyze large volumes of information. Skilled in payment tracking, billing issue resolution, and accurate account statement preparation. Dedicated professional driven to meet team targets and enhance bottom-line performance.
Overview
10
10
years of professional experience
Work History
AR Analyst III - Strategic Accounts
Patterson Companies
Mendota Heights, MN
03.2018 - Current
- Managed accounts receivable operations including compiling monthly aging reports, applying customer payments, issuing invoices, and analyzing balance sheets.
- Achieved targeted collections goals on past-due balances aged 60-120+ days with a total portfolio of $7 million.
- Facilitated the implementation of refined workflows to boost departmental collaboration.
Collections / Insurance Loss Mit. Specialist
Ally Financial
Shoreview, MN
04.2016 - 01.2018
- Secured payments on outstanding total loss accounts by negotiating with relevant parties.
- Maintained a position in the top 5% with an average collection of $60,000 per month in customer payments.
- Elevated team efficiency via peer mentorship, advancing peers from 65th to 10th-20th percentile for fiscal month collections.
Billing Specialist
Comcast Cable Communications
Saint Paul, MN
01.2015 - 06.2015
- Handled over 45 daily inbound customer service calls addressing billing inquiries and product questions.
- Created effective deescalation strategies to quickly achieve resolutions.
- Awarded Outstanding Service Reward for achieving a 98% customer satisfaction rating.
Education
Associate of Arts - Philosophy
Saint Cloud State University
Saint Cloud, MN2014
High School Diploma -
Moanalua High School
Honolulu, HI2012
Skills
- Payment reconciliation
- Microsoft Excel
- Invoice processing
- Accounts receivable management
- Cash application
- Collection strategies
- Credit management
Core Competencies
Billing / Collection Services | Sales | Office Management | Account Management | Data Entry | Relationship Building | Project Development | Peer Training | Cold Calling | Inventory Management | CRM | Lawson | SAP | Oracle | Accounting Software | MS Office
Timeline
AR Analyst III - Strategic Accounts
Patterson Companies
03.2018 - Current
Collections / Insurance Loss Mit. Specialist
Ally Financial
04.2016 - 01.2018
Billing Specialist
Comcast Cable Communications
01.2015 - 06.2015
Associate of Arts - Philosophy
Saint Cloud State University
High School Diploma -
Moanalua High School