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Middleware Technical Analyst 3-Support

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Associate Principal Engineer

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Results-oriented technical engineer with superior problem-solving and critical thinking skills, as well as meticulous attention to detail and methodical nature. Skilled in tackling problems in unique ways to develop innovative solutions. Consistently recognized by superiors and peers for knowledge and expertise.

Dynamic Tier 3 Support Engineer with a proven track record at Golftec Enterprises, enhancing customer satisfaction through effective communication and timely issue resolution. Skilled in troubleshooting Windows systems and managing network circuits for 180 retail stores, I excel in implementing long-term solutions that drive operational efficiency and client retention.

Detail-oriented IT Support Engineer with 5+ years of experience specializing in Tier 2 support, cloud administration, and endpoint management. Proficient in managing Microsoft 365 services, Azure environments, and Intune-based device configurations. Skilled in resolving cybersecurity incidents via Microsoft Defender and maintaining system compliance with industry standards. Experienced in IT asset inventory, procurement coordination, and PowerShell scripting. Also well-versed in Adobe Creative Suite, with a personal passion for travel and photography.

Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Ability to handle multiple projects simultaneously with a high degree of accuracy.

KEVIN ESTRADA

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Tier 3 Support Engineer

Technical Support Representative

Customer Service Representative

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UCF Data Boot Camp (Data Analytics and Visualization -

Kinesiology -

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Tier 3 Support Engineer

Technical Support Representative

Customer Service Representative

UCF Data Boot Camp (Data Analytics and Visualization -

Kinesiology -

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