Martina Sewell

• Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication among team members.
• Trained and developed new team members in alignment with branch service standards and objectives.
• Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.

• GPS Gold Track systems, ABS systems, LMS systems, Lending/ Refinancing/ Closing, Oklahoma Laws and Policy Regulations on Lending, Great Customer Service Skills, Managing Skills, Training & Development Skills, Great Communication Skills, Great Computer Skills, I am a team player, I love to work, I am dependable, honest, trustworthy, I have amazing customer service skills, good etiquette.

Customer service

renewal of auto accounts

title loans

• Managed a portfolio of multiple accounts, ensuring timely delivery of products and services while maintaining strong relationships with clients.
• Kept detailed records of customer interactions for optimal traceability.
• Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
• Analyzed accounts for delinquencies and other ongoing issues.
• Identified possible at-risk accounts enabling preemptive intervention measures before any loss or dissatisfaction occurred.

• Handled all incoming business and client requests for information
• Kept physical files and digitized records organized and easy for updating and retrieving by authorized team members
• Solved problems timely and effectively, ensuring customer satisfaction.
• Reported to senior management on organizational performance and progress toward goals.
• Delivered performance reviews, recommending additional training or advancements.

• Oversaw appointment scheduling and itinerary coordination for both clients and personnel
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Created and finalized contracts for special customized trailer/rentals and sales
• Customer service and answering phones
• Maintained a professional demeanor in stressful situations.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Developed and maintained successful relationships with vendors, suppliers, and contractors.
• Established workflow processes, monitored daily productivity, and implemented modifications to improve the overall performance of personnel.