Justin Allen Thomas
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Warehouse Worker - Package Handler
UNITED PARCEL SERVICE
11.2022 - 05.2023
- Reviewed and verified shipping information to ensure accuracy, in fast-paced work environment
- Organized and stocked packages on trucks for shipping to ensure arrival at correct destinations.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 100 pounds.
- Checked packages and merchandise for damage and notified vendors.
- Performed general housekeeping and cleaning tasks.
Customer Service/Sales
HOME DEPOT
08.2020 - 01.2022
- Managed customer phone calls and provided assistance to walk-in customers
- Educated customers about products and services.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Handled customer returns efficiently, minimizing loss and maintaining customer satisfaction through effective communication skills.
- Demonstrated flexibility in adapting to fluctuating workloads, taking on additional responsibilities when needed without compromising quality of service.
Front Counter Team Member, Host
CHICK-FIL-A
09.2018 - 09.2019
- Contributed to inventory management by monitoring stock levels at the front counter area and communicating needs to supervisors.
- Enhanced customer satisfaction by providing efficient and courteous service at the front counter.
- Assisted in maintaining a clean and organized workspace, contributing to overall restaurant cleanliness and safety.
- Managed high-volume orders effectively, prioritizing tasks to maintain optimal service levels during busy periods.
- Utilized effective communication skills when interacting with both colleagues and customers, fostering a friendly atmosphere within the establishment.
- Received Employee of the Month Recognition.
- Demonstrated strong multitasking abilities by managing multiple orders simultaneously without compromising quality or customer experience.
Education
Bachelor of Arts - Music
Columbia College Chicago
Chicago, IL12.2025
Associate of Arts -
Prairie State College
Chicago Heights, IL05.2018
High School Diploma -
Homewood-Flossmoor High School
Flossmoor, Illinois06.2016
Skills
- Customer Engagement
- Adaptability
- Patience
- Effective Communications
- Problem Solving
- Active Listening
- Microsoft Office
- Attention to Detail
- Punctual and Dependable
Community Service
Fish and Loaves Food Pantry, 2015-2017
Timeline
Warehouse Worker - Package Handler
UNITED PARCEL SERVICE
11.2022 - 05.2023
Customer Service/Sales
HOME DEPOT
08.2020 - 01.2022
Front Counter Team Member, Host
CHICK-FIL-A
09.2018 - 09.2019
Bachelor of Arts - Music
Columbia College Chicago
Associate of Arts -
Prairie State College
High School Diploma -
Homewood-Flossmoor High School