JEVAUGHH BROWN

· Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.

· Established strong relationships with key customers, resulting in increased customer loyalty.

· Utilized customer feedback to inform changes and improvements to customer success plans.

· Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.

· Identified upsell opportunities through frequent account reviews, contributing to increased revenue generation.

· Conducted periodic user training sessions to support customer understanding and product feature utilization.

· Delivered exceptional user experiences by consistently exceeding customer expectations in problem-solving efforts.

· Monitored customer progress and addressed customer inquiries with timely and accurate updates.

· Monitored metrics and developed actionable insights to improve efficiency and performance.

· Collaborated with sales and product teams to address customer success objectives.

· Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.

· Analyzed customer data to identify trends and develop strategies to improve customer success metrics.

· Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.

· Nurtured long-term partnerships by maintaining open lines of communication and providing consistent support.

· Identified and communicated customer needs to supply chain capacity and quality teams.

· Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

· Structured and implemented programs and policies in the areas of training, compensation structures, benefits packages, incentives, and new employee orientation.

· Created and maintained comprehensive customer success documentation for internal and external use.

· Conducted training and mentored team members to promote productivity and commitment to friendly service.

· Generated reports and communicated results to stakeholders to provide insights into customer success.

· Streamlined and monitored quality programs to alleviate overdue compliance activities.

· Leveraged data-driven insights to develop targeted strategies for enhancing overall client engagement levels.

· Successfully managed budgets and allocated resources to maximize productivity and profitability.

· Established team priorities, maintained schedules and monitored performance.

· Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

· Evaluated employee performance and conveyed constructive feedback to improve skills.

· Controlled resources and assets for department activities to comply with industry standards and government regulations.

· Leveraged data and analytics to make informed decisions and drive business improvements.

· Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

· Assisted in organizing and overseeing assignments to drive operational excellence.

· Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.

• Coordinated with internal teams to provide prompt support and address client needs efficiently
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
• Set aggressive targets for employees to drive company success and strengthen motivation
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
• Managed senior-level personnel working in marketing and sales capacities
• Established performance goals for employees and provided feedback on methods for reaching those milestones
• Established team priorities, maintained schedules and monitored performance
• Streamlined customer onboarding process for accelerated product adoption and increased retention rates
• Developed detailed plans based on broad guidance and direction
• Defined clear targets and objectives and communicated to other team members
• Improved staffing during busy periods by creating employee schedules and monitoring call outs
• Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.