Ashley Sanders
Lexington,SC
Summary
- Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
- Personable Lead Sales Associate skilled in executing creative sales strategy and fostering customer satisfaction. Energetic and detail-oriented. Passionate about building customer connections and maximizing sales.
- Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
- Extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure.
- Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
- Seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Lead Sales Associate
Dollar General Store
09.2021 - 09.2022
- Consulted with businesses to supply accurate product and service information.
- Developed, maintained and utilized diverse client base.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Processed and stocked merchandise in accordance with store standards.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Trained, coached, and mentored new sales associates for maximum performance.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Built relationships with customers and community to promote long term business growth.
- Handled cash register operations and customer transactions to process payments.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Achieved or exceeded company-defined sales quotas.
- Trained new employees on customer service, money handling and organizing strategies.
- Contributed to team objectives in fast-paced environment.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Maintained current knowledge of evolving changes in marketplace.
- Managed busy store with over 100 customers in one day.
- Insured customers kept coming back, and retained over 25 customer relationships.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Developed and maintained knowledge of current sales and promotions.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Greeted customers and provided product advice to increase sales.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Kept detailed records of daily activities through online customer database.
- Generated advertising brochure for vendor use.
- Participated in store meetings and product training sessions to understand and sell items.
- Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Stayed current on company offerings and industry trends.
- Kept detailed track of sales and customer information in company system.
- Monitored sales team performance and provided constructive feedback.
- Recorded accurate and efficient records in customer database.
- Performed inventory control procedures to manage stock.
Crew Leader
Blimpies Subs
08.2006 - 10.2007
- Collaborated with other departments to streamline operations and improve customer service.
- Established and enforced policies and procedures to maintain high standards of work.
- Supervised end-of-day cleanup activities to remove debris and unnecessary supplies from customer premises.
- Moved and cleared debris from work sites to dispose of in designated areas.
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
- Cleaned and maintained tools, equipment and worksites.
- Pitched in to help with various job tasks, fill in for sick employees and complete projects.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Managed team of 8 individuals.
- Assisted range of 50 or more customers in one day
- Monitored team members to verify work quality and address concerns
- Supervised end-of-day cleanup activities to remove debris and unnecessary supplies from customer premises
Education
Associate of Arts - Medical Assisting
2015
Skills
- Merchandise Display
- Operate Cash Register
- Engaging with Diverse Customers
- Team Cooperation
- Strong Communication and Interpersonal Skills
- Sales Floor Organization
- Merchandising and Display
- Available Nights, Weekends and Holidays
- Adaptable and Flexible
- Client Relationship-Building
- Persistent and Resilient
- Pricing and Labeling
- Returns and Exchanges
- Safety and Cleanliness Standards
- Inventory and Stocking
- Computer Proficiency and Microsoft Office
- Mentoring
- Accurate Cash Handling
- Payment Processing
- Energy and Physical Stamina
- Teamwork and Collaboration
- Ability to Lift 40 Pounds
- Customer Care
- Exceeding Customer Expectations
- MS Office Applications
- Opening and Closing Procedures
- Time Management
- Cash Flow Management
- Retail Store Operations
- Staff Training
- Account Management
- Flexible Hours
- Client Relationship Management
- Item Ticketing and Pricing
- Positive Customer Engagement
- Sales Transaction Processing
- Issue Refunds
- Excellent Written and Verbal Communication
- Building Customer Loyalty
- Team Leadership
- Store Policies and Procedures
Accomplishments
- Achieved result through effectively helping with Tasks.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved results by completing work duties with accuracy and efficiency.
- Documented and resolved finances which led to exceptional outcomes.
- Documented and resolved Customer Issues which led to better quality customer service.
- Supervised team of 5 staff members.
Additional Information
- Knowledge of Computer's and software programs. Computer skills, and IT information. (self taught)
- Exceptional Skills with software programs such as Microsoft office, and Microsoft Excel.
- Strong leadership, and customer service skills.
- Highly Knowledgeable about the science of ancestry, Genetic predisposition, and certain Genetic diseases. (self taught)
- Basic emergency medical comprehension. (college)
- Works well with team, or individual self
Timeline
Lead Sales Associate - Dollar General Store
09.2021 - 09.2022
Crew Leader - Blimpies Subs
08.2006 - 10.2007
South University, Columbia SC - Associate of Arts, Medical Assisting