Skilled Pharmacist with strong background in mail order pharmacy operations, pharmacological knowledge and patient care. Expert in providing accurate clinical services. Detail-oriented professional with passion to deliver accuracy and develop peers to follow this example.
Overview
16
16
years of professional experience
Work History
Staff Pharmacist
GiftHealth Pharmacy
07.2024 - Current
Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications.
Trained newly hired associates in all 3 departments Gastro, Lilly, and RO departments.
Created step by step training documents that were templates for SOPs and FAQs
Communicated regularly with physicians, nurses, and staff.
Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
Effectively prioritize tasks and organize workflow to increase efficiency.
Mail Operations Pharmacist
Humana/Centerwell Pharmacy
12.2011 - 07.2024
Communicated with medical providers to review medication orders and ensure accurate dosing for patients
Collaborated with healthcare providers to address medication-related issues and improve patient outcomes
Conducted medication therapy management interventions to optimize drug therapy and provide recommendations for therapy changes when necessary
Humana STAR award winner 2015, 2018, 2021
STAR awards are presented annually to an associate who perform tasks above and beyond their typical job description and who provide positive member experiences
Selected as only pilot the work at home program for phone resolution team 2018
When program was completed successfully, the Humana approved phone team associates to work from home
Trained APHA and ADEPT Diabetes Care classes for peer group
Performed and trained in Spanish language queue
Developed, trained, and performed in NIF queue
Specific physician outreach program created to streamline changes in dosage forms from non-formulary products to equivalent formulary products
Participated on peer review committees
Decisions made during these committees changed the dispensing guideline protocols
Pharmacy Manager/Staff Pharmacist
Safeway, Inc
08.2008 - 12.2011
Led a team of pharmacists and technicians to ensure smooth operations and exceptional customer service at a high-volume pharmacy location
Manager of 3rd highest volume pharmacy in the Arizona region
Developed and implemented strategies to improve medication inventory management, resulting in decreased waste and increased profitability
Coordinated off site flu shot clinics across Phoenix and Scottsdale