Melissa Rice
Palm Desert,CA
Summary
Offering strong interpersonal skills and ability to quickly adapt to new environments, with keen interest in customer care and development. Delivers exceptional service by understanding customer needs and utilizing effective communication and problem-solving abilities.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Substitute Teacher Program Leader
Think Together
01.2025 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Event and Banquet Server
Awesome Events by Jessica
01.2024 - 08.2024
- Provided recommendations on menu items based on customer preferences and dietary restrictions
- Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
- Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift
- Adhered to all food safety regulations to ensure the health and well-being of customers
- Communicated effectively with team members to coordinate table assignments for efficient seating arrangements
- Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experience
- Collaborated with bartenders to prepare specialty cocktails according to established recipes and standards
- Assisted in training new servers on restaurant policies, procedures, and best practices
- Assisted in the setup and breakdown of dining areas for special events, ensuring a seamless transition between services
Server
The Grill on the Alley
02.2018 - 05.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Banquette Server
Calamigos Ranch
01.2018 - 05.2018
- Server
- Setup and Breakdown Events
- Customer Service
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Server/ Assistant Manager
Zin Bistro
11.2006 - 01.2018
- Server, Floor Manager, Event Coordinator, Customer Service
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Provided conflict resolution for dissatisfied customers, maintaining a positive dining atmosphere.
Education
Moorpark College -
Moorpark College
Moorpark, CA05.1996
High school diploma -
Agoura High School
Agoura Hills, CA06.1993
Skills
- Customer Service
- Special Event Planning
- Floral Design
- Serving Experience
- Restaurant experience
- POS
- Banquet Experience
- Host/Hostess
- Cash register
- Strong teamwork
- Guest engagement
- Food safety compliance
- Food service
- Professional appearance
- Upselling strategies
- Punctual and reliable
Certification
- ServSafe
- RBS Certificate Food Handler Certification
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Languages
English
Timeline
Substitute Teacher Program Leader
Think Together
01.2025 - Current
Event and Banquet Server
Awesome Events by Jessica
01.2024 - 08.2024
Server
The Grill on the Alley
02.2018 - 05.2021
Banquette Server
Calamigos Ranch
01.2018 - 05.2018
Server/ Assistant Manager
Zin Bistro
11.2006 - 01.2018
Moorpark College -
Moorpark College
High school diploma -
Agoura High School
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