Kevin Foody
Lynchburg,VA
Summary
Out of the box thinker who is passionate about improving processes and leading people. Proven track record of developing high performing teams while building up highly engaged and satisfied employees. Likes to challenge the status quo and identify areas for business improvement. These efforts have led to successfully increasing sales, driving profitability, and improving efficiencies across multiple disciplines and industries. Consistently been the person given the strategic initiatives, and/or the projects that no one else can solve.
Overview
10
10
years of professional experience
Work History
Senior Manager
Genworth Financial Lynchburg, Virginia
01.2020 - Current
- Worked as a team manager until December 2020, when I transitioned over to a senior manager and took over the pilot project to create a new offshore division of the claims department.
- Successfully created a new offshore division of Genworth based remotely out of India. Under my leadership, this division went from 0 to 100 FTEs over an 18 month window. I oversaw every aspect of hiring, training, and development of all front line associates, SMEs, trainers, team managers, and senior managers.
- Starting in early 2023, I transitioned over to managing stateside teams servicing our TPA products. Here I led numerous efforts to hit our strategic goals, including overhauling our claims payment processing to reduce our payments cycle time from 26 down to 15 days.
- In 2024, the department I led achieved the #1 ranking (out of over 50 teams) in employee satisfaction and employee engagement from external HR (Energage) survey results. The year prior to me taking over this department they were ranked in the 40s.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Evaluated hiring, firing, and promotions requests.
Regional Sales Manager
Colburn Financial
04.2019 - 12.2019
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Finalized sales contracts with high-value customers.
- Developed and maintained positive relationships with clients in assigned sales territories.
- Executed successful marketing campaigns to generate new business and expand customer base.
General Manager
Buffalo Wild Wings
07.2014 - 04.2019
- Upon stepping into this role, I led a store wide efforts to increase employee morale, increase sales year over year through customer retention, and create efficiencies to increase the bottom line.
- Reduced attrition by 75% and used the strong employee-centric atmosphere to drive better customer experiences and increase customer retention.
- Delivered an 8% reduction to operating costs and increased sales by 12% year over year.
- As a training store, I was also responsible for training and developing managers for our franchise, leading them through our 12 week intensive training courses in my store.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Education
Bachelor of Science - Communications
Liberty University
MBA -
Longwood University
Farmville, VA05.2024
Skills
- Recruiting and hiring
- Project oversight
- People management
- Business performance management
- Troubleshooting and problem resolution
- Innovation management
- Organizational improvement
- Cross-functional team leadership
- Data-driven decision-making
- Influencing and negotiating
- Operations Management
- Change Management
- Crisis Management
- Time management abilities
Timeline
Senior Manager
Genworth Financial Lynchburg, Virginia
01.2020 - Current
Regional Sales Manager
Colburn Financial
04.2019 - 12.2019
General Manager
Buffalo Wild Wings
07.2014 - 04.2019
Bachelor of Science - Communications
Liberty University
MBA -
Longwood University
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